“Thank you Gabriel helping me upgrade my phone to iPhone 15 pro Max and setting up everything! Best costumer service in San Francisco. Cricket way better than metro”
“I highly recommend this place if you’re looking to get your phone fixed. James is extremely friendly and highly skilled, he did an amazing job repairing my daughter’s iPad and her cell phone. He’s respectful, efficient, and his pricing is very affordable. The turnaround time was unbelievably fast!
You’ll never get this level of service going through your cell phone carrier for repairs. I never feel like I’m being overcharged or taken advantage of here. This is the only place I go to and trust for repairing my cell phones and iPads.”
“Apple couldn’t help me but Kemo did in minutes 🥰🥰🥰 Apple had me waiting hours said it maybe days. Kemo is the best repair shop ever. Real company real support. 5 ✨ If you need phone repair or used phone Make this your first stop. you won’t be disappointed 🥰🥰🥰”
“I highly recommend everyone visit this Cricket Wireless store for your phone service or any other wireless needs. The owner is honest, trustworthy, and incredibly patient. He takes the time to explain everything clearly and makes sure all of your questions are answered. Any issues are usually resolved the same day. Most importantly, you never have to worry about being overcharged or pressured into buying things you don’t need, unlike some other stores. I truly appreciate the excellent customer service and highly recommend this place!”
“Thank you so much for saving my pixel 9 pro. Thank you soooo much!
Go there!!!
1 day finishing a pixel 9 pro. Cheaper than all the others and working perfectly professional.
He even sent me the number to follow up my display. 10 minutes after arriving he finished everything.
I come from Europe and I never had a service like this in my life.”
“Great Customer Service Here :) ladies here are very friendly and willing to help. They know how transfer information from a new phone to another. Willing to help with any phone issue you have. Best of all they have amazing promotions.”
“This store is a local gem with chic, sharp designs and a wonderful community focus. D & B were incredibly friendly and patient, spending time helping me try on several different models to ensure the fit and feel were exactly right for my new commute. They are true experts on their inventory and went above and beyond by even showing me discontinued options to make sure I found my ideal match. I’m incredibly happy with the exceptional service and my new bag—highly recommend stopping by!”
“I came in with a messed up phone the insurance was taking long to respond Jessica such a kind lady helped me by upgrading my phone for only $50 I am an older lady she was very patient with me and even transferred my contacts one by one because my Bluetooth on other device was not working. I will always come back the customer service was wonderful.”
“Jessica provided the best customer service I have ever received at any ATT store in the bay area. She was able to resolve my issue with patience and understanding. Cannot thank her enough.”
“The best cricket store in San Pablo is 'the attention was very good and excellent service, 4 lines plan for $100 with the best iPhone, Jannia was very patient with all our questions and offered us great service, thank you very much”
“Rick and Sanran at the Berkeley Verizon was just amazing. So lovely and looking out for my best interest financially because I had lost my phone. Then they called through to the Pinole Verizon store and I went over there to pick up the phone because the Berkeley store was out of 16s. They were just lovely as well in pinole. A lovely young woman who was just so patient and lovely and stayed behind the 8 o’clock close time just to finish up my setup. I would recommend these two Verizon stores to everyone.”
“Charles & Antoinette were both incredible helps and truly a breathe of fresh air compared previous carrier providers. They’re presence & energy was much needed while dealing with frustration of replacing a cellular device”
“Nick Pitts did an amazing job helping to get the phone to run like new.
Fen was just as amazing getting the inoperable phone working in just a few minutes.”
“Michael Z, the manager at this store, did an outstanding job resolving my issue. As a first time customer of AT&T, I was about to give up on this company. Long story that includes online purchase during Black Friday, cancellations on orders without my approval, UPS delivery of box without the iPhone 17 (seems like an inside job at UPS with double taping of the package), multiple security and fraud checks, and countless hours on the phone with multiple managers. It's almost like ATT does not want my business!
ALERT: If your phone is stolen during the delivery process, the ATT process makes you feel blamed as if you are the criminal. Despite multiple explanations to service reps, it doesn't appear that they document. Fraud team denies requests.
Enter Michael Z. His efficiency, quickness, patient, caring and customer service approach won me back to give a last chance. I can't say the same of the workers at other branch stores.
Moving forward, should I have any more issues with ATT, I will be coming in store to work with Michael.
Come to this shop if you want a smooth experience.”
“If I needed a phone I would come here instead of a fancy pants place. It’s so important to have phone stores right where people live and the employees are near saints holding it down in this location”
“The team here did an excellent job answering our questions and ensuring we maximized our savings. They were friendly and professional. Shout out to Brian for even finding the case that was hiding on another shelf. A lot of times it seems like these companies care more about new customers than about loyalty. Brian and his manager pulled out all the stops to retain us at AT&T.”
“I walked into this location and was immediately greeted by a young lady named Celina she was very kind and knowledgeable. She was quick and efficient. I recommend this location for all your AT&T needs.”
“I went to the mission AT&T store around 4pm during the week. I was surprised it wasn't packed.
I experienced great customer service by everyone especially Chris and Maurizio.
I almost used a different location as I read poor yelp reviews. However, my experience was totally positive.”
“After struggling with my prepaid eSIM for a week, Heber saved the day. He was professional, patient, and even asked permission before sharing my info with the online tech team (such a respectful touch). The entire staff here is genuinely friendly. If you have AT&T issues, this is THE store to visit.”
Open 24 hours
1503 Solano Avenue, Albany
Mobile Phone Accessories
“Gary was so incredibly helpful and treated me like family! He helped me in Oakland but has locations in Vallejo and Albany, and that’s how impressed I was, that I left 3 reviews, one for each location! If you want to support small businesses that are communicative, respectful, and flexible to your needs, call Gary!”
“the gent who works here is serious about his job. he devoted hours of his time to help me when odds were against a good outcome.
he commiserated with me and made sure that I left with exactly what I needed. it took more work than either of us expected, but he stuck through it with no complaints and got the job done.
these guys deserve a raise. I was very pleasantly surprised by the service I received. I would not hesitate to go through it again with this dude on my side.”
“I was just tryna pay my phone bill and these cricket representative Moe and Caesar went out they way to Help me Explain the deals. The manager mo helped a brother out tremendously with a extremely good promotion and I left with my phone I'll payed and a new phone”
“Not always open during the listed business hours; there's a sign on the door that says to please text their phone number in order to set up an appointment
PS responding to reply: it's ok I understand! Just letting people know. ? I had to go elsewhere because my phone was too broken to text you ?”
“I had an excellent experience, the service was awesome, thanks guys. I loved my old phone so much that i decided to get another LG but this time i got an upgrade to the old one, not only it was less compare to what the other carriers wanted for it. I'm absolutely happy with my choice.”
“Hussien was amazing!! My wife and I came into the store to get a new phone and phone plan. He was extremely helpful, he went above and beyond to help us and get us exactly what we needed. He even had the phone we were looking for, when no other store did. I will make sure to come to this store because of his excellent service. Even though there is one much closer to my home. Thank you Hussien, definitely 5 stars!!”
“Nukemah's knowledge of technology and excellent customer service needs to be studied ! Very patient and professional! I appreciate her for her helping me in all the best ways possible. Helping me solve my problem and hooking me up with the best deals and explaining everything step by step to ensure that I had a clear understanding of what I wanted and how to move forward with my services. Thanks for being understanding and being patient with me and also helping me locate my phone ! lol keep up the good work girl 100/100 I am VERY satisfied with my services !”
“The One is THE. BEST.
Fr. Check them out. They sell my fave item, even when it is now (literally) *impossible* to find elsewhere.. keep being awesome guys (and gal!) ???☺️”
“I came into this store on Friday 8/7/26 around 5:30pm or so. I was distraught! My Dad switched my phone from T-Mobile to his account with AT&T because I asked him to :) and that started the day before. He lives in TX and I think the rep out there was doing something shady but that’s a review for that store. Anyway, I was on hour 28 with no service to my iPhone, green bubbles for iMessages, just all the things were going wrong. Lamar was a gem, as soon as I walked in the door he was trying to help me. I was there so long he had to take his lunch and I was still on the phone with AT&T with no luck. Then Christian the manager steps in and he miraculously taps into my settings and fixes all the problems. Messages coming through, phone calls can be made, blue iMessages… just amazing! Thank you both so much for your assistance. I’ll be in soon for my upgrade :)”
“Lily helped me in a jam. My phone screen was so damaged and I couldn't find my address to my work. Sad how much we depend on our phones these days. The person I work with doesn't have an online presence really with all the addresses of all the offices. Lily helped me in the jam and I am grateful. I wanted to switch and get verified on with customer service and she helped me use her phone to do everything so I could switch service to another phone.”
“Today Elisabeth at The Bay Street Store Was Fantastic at Helping
Me With My iPhone 15 MAX That Had A Overheating CPU Board!!!
ELISABETH IS A REALLY GREAT CUSTOMER SERVICE REP!!!”