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“These guys are GREAT! Robert and the whole team helped me with several things my iphone needed, including finding bugs, correctly doing updates, and with weird stuff going on that I could never do. And they take the time to explain what's going on. They're smart, friendly and helpful and prices are very reasonable. I love supporting local business, too. Definitely my go-to for my phone! Thanks everyone!!”
“This is the only location I enjoy going to, and today’s service was beyond exceptional. Miguel G helped me right as I walked in he was kind, knowledgeable, and really knew his stuff when it came to phones and plans.
He even managed to upsell me while still getting me a great deal on accessories, which isn’t easy to do. You can tell he knows exactly what he’s doing.
Overall, a fantastic experience. I’ll definitely be recommending this location to friends and family. Thanks, Miguel!”
11AM - 6PM
1552 Santa Rosa Ave, Santa Rosa
Mobile Phones
“Thank you Yarra for the amazing customer service, and for helping me with my new phone. I deff recommend coming to this location. Super accommodating and efficient.”
“Long overdue review! I was in in December of this year and was given exceptional service from Jonathan Moreno, as well as, the manager on duty. Upgrading my phone was a seamless process and I was handled with professionalism and kindness.”
“They were very helpful and knowledgeable! Also super nice. Got new phone and needed to transfer all old to new and get a number of accessories for new phone! Explained everything so I could understand it. Very professional!!”
“My family and I had a very satisfactory experience with the customer service at this location. Joaquin. G, was very patient and polite in answering all my questions and helped me get a new phone in no time. The young lady who was also present on 8/31/22 (please forgive me I'm not the best at remembering names) was very kind and sweet with my daughter. If we ever need another phone we know exactly where we are going. Thanks again you two, you both deserve a raise.”
“Alex made my upgrade so much easier he was very patient with me and talked to me about all the options I had for monthly payments, transferred my other phone with new one I was very happy with the customer service. Will definitely let people know to go metro!”
“I recently wanted to purchase a phone for my grand daughter and had one of the best customer service experiences! The sales person who assisted me was named Miguel. He is a very nice and professional person. He was very thorough and helped me get a great deal on a phone. My grand daughter was so happy. Will be visiting this store again!”
“Vinka is amazing. I really appreciate the fact that she was very understanding and was willing to hear my frustration about my circumstances and actually understanding that it wasn’t directed to her. It’s the main reason why I love living in cali. Aside from that she helped me not once but twice in the same day. Although things didn’t go as I wanted to but that’s life and out of her control however, she still managed to be able to be informative, provide me further instruction fr I had to go to another store. After that she helped me again because tao stores/dept didn’t help me at all. I returned back to the same natural pretty associate vinka /vikna and she helped me again. She came up with options, she assessed multiple issues from other employees fix them without having too. Gain more information when necessary to the manager but did more of it on her own. This stores deserve a little more credit. I appreciate her service for she also helped me gain a resolution regardless of what I initially wanted. Aside from that, her plan ended up better even though I have to pay a little more. 5 star !!!”
“Attentive staff...was helped within a couple minutes of walking in. Verizon Store usually a 10-minute wait at least. They were much more knowledgeable here than at the kiosk in Costco where we got our account setup. I know I will go here if I need assistance again”
“I visited the Santa Rosa 3080 Marlow rd store after spending an hour on the phone with Metro customer service. I was not getting my needs met through corporate , I decided to go into this store hoping they could resolve my technical needs. Myra was amazing. The store was busy with customers and she greeted and multitasking with all of us. Her professionalism and calm demeanor really helped. She is an asset to this company, I was more than impressed with her service and diligence. I am in customer service myself, sales particularly, I recognize talent and people's strengths. Myra has moxie.!Thank you so much Myra . My son and I left there very happy.”
“My account was all messed up. Max pulled the details and helped me a lot. I believe this is the corporate store in Santa Rosa. However, the assistance was quick.”
“The guy that helped me at this boost mobile he was very good and fast I was only there for many 15 minutes maybe less I saw this phone company before and I finally decided to give this phone company boost mobile and I am very impressed by the service”
“This is where I like to handle my Verizon dealings because they are service focused rather than sales focused. I was able to add a line to my account, get a new phone, and be out the door in under 10 minutes.”
“Fernando to the rescue! He's a real treasure to the community. Hard to find tech accessories, cords you name it, he has it. Wonderful, reasonable prices. He has helped us multiple times and done superb work. Highly recommended.”
“Chris helped me and was extremely polite and courteous. I could have used my insurance to replace my phone, but Chris helped get me into a new phone and made the process very easy while giving me good advice on various protective cases.
Thanks Chris!”
“Ruben was amazing at helping us. We came in very informed but had a lot of questions because our situation was atypical. He was very knowledgeable, friendly and thorough. Highly recommend. Juan also assisted us and was great. The Samsung representative at the store was also stellar. All around great experience”
“To whom it may concern: Santiago is very professional employee, I known him for three years and I believe he will go far with your company ( Cricket). He knows his technology and he is a hands on employee. I truly believe in him. Sincerely, Karren Brock”
“This is my second time coming here with the first to buy my S24 eight months ago. This time I came to have my screen protector replaced as when you buy one from Tmobile and have insurance, you can get it replaced without additional fees. Steph helped me and he was quick and friendly. I'm glad I stopped by! Thank you, T-mobile.”
“Gabriel, Esme, and Austin made my experience great!! Highly recommend this store for excellent customer service they really went above and beyond calling all the different departments to help me get what I needed !”
10AM - 6PM
844 4th St, Santa Rosa
Mobile Phones
“I had an absolutely standout experience at the Verizon corporate location on 4th Street. I was fortunate enough to be helped by Carlos D., who truly went above and beyond. After struggling with phone support, Carlos personally took on my issue. He called customer service himself, pushed through roadblocks, and even escalated the matter to management, refusing to take no for an answer. While the issue itself couldn’t be resolved that day, Carlos’s dedication was unwavering. On top of that, he found ways to reduce my bill to better suit my needs. His customer service is top-tier—he’s exactly the kind of person you want in your corner. If you ever need help at Verizon, I can’t recommend Carlos enough!”
“I bought several devices there, including two iPads, and a magic mouse, each time I had a great experience! I came today to get customer support for a problem with my Magic Mouse: Special thanks to Mel for her great support she found the solution to my problem! I 100% recommend this store and the staff!”
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“Niko made my experience really easy. I had to go in to trade in my phone from a trade-in and he got it all taken care of. He printed the label for me. Told me exactly where to go which was nearby and he even had a box for me so it was a really smooth experience and it was perfect amount of friendly”