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“My wife and I recently visited Seb Mattress, and I can honestly say it was one of the best shopping experiences we’ve ever had. Sebastian took the time to walk us through everything in a way that was easy to understand, and we never once felt pressured. Instead of just trying to sell us something, he focused on educating us about the different materials, construction, and what would actually be the best fit for our needs.
What stood out to me the most was how genuine and patient he was. He answered all of our questions, made sure we were comfortable with every decision, and treated us with a level of respect that you don’t always find in retail anymore. You can tell he takes pride in what he does and truly cares about his customers having a great experience.
My wife and I left feeling confident, informed, and really happy with our purchase. If you’re looking for a mattress and want someone who actually knows their stuff and treats you right, I would highly recommend stopping by Seb Mattress and working with Sebastian.”
“Andrea López is the best Sales Associate in the store! She was very kind, knowledgeable and patience with our furniture needs. She walked us through the whole process of making the decision and selection of the furniture we really liked. If you want to have the best customer experience and satisfaction buying your furniture, definitely ask for Andrea Lopez and you won’t regret it.”
“What amazing customer service! Omar is extremely knowledgeable and loves to educate you how to properly use the product. This is not our first purchase at Relax the Back, we truly appreciate extra value of the human touch and time provided to explain what is best for us. This time we came back and bought the LiberNovo desk chair. As always, Omar took his time and explained everything. Highly recommended!!”
“This was my first time purchasing furniture for my apartment. I was helped by Jose. He was so helpful and informative. I loved how smooth he made the process. Thank you again for helping me find the perfect furniture!”
“Juan and Mattress Firm team has been customer service oriented, helping us to choose the right bed for our needs and supporting us every step to accomplish this goal! We have purchased all of our mattresses here and we are a happy customers! Highly recommended!!!”
“Great experience from Mark the salesman. The store was really easy to see all the pieces and didn’t feel cluttered. Highly recommend them for any furniture needs.”
“I had an outstanding experience thanks to Damian! From the moment I walked in, he took the time to understand what I was looking for and helped me find the perfect mattress for my needs. He was knowledgeable, patient, and never made me feel pressured into making a decision.
Damian’s customer service was truly exceptional. He answered all of my questions, explained the differences between the mattresses, and made sure I felt confident in my purchase. It’s rare to come across someone who genuinely cares about helping customers the way he does.
If you’re looking for a new mattress, I highly recommend asking for Damian. He made the entire experience easy, enjoyable, and stress-free. Thank you again for all your help!- Doris”
“I highly recommend this store for anyone who is interested in purchasing a mattress. Ana who assisted me with my purchase is excellent. She is very professional and very knowledgeable on the wide range of mattresses available. She's also an extremely nice person and she was a pleasure to work with.”
“We love coming to this thrift store. I love that this store serves a great cause, and that it empowers those who work there! The staff is so gently, kind and attentive! We especially love Parker! This place never disappoints, we always walk away with a treasure. Sign up for their emails since they usually have great sales. They even have a designer section where you can find evening dresses and shoes. They are in a great area of town close to US1.”
“UPDATE: I changed my review from 1 star to 5 stars because, after I posted my original review, corporate reached out and requested additional photos of the mattress. I promptly provided the photos, and my warranty claim was approved the very next day.
While it’s unfortunate that it took a negative review to get a response, I appreciate that the issue was ultimately resolved. I’m happy to report that my replacement mattress is scheduled to be delivered this Friday.
Thank you to everyone who assisted in getting this matter settled.
I am writing this review about Mattress Firm as a corporation, not the Doral store location. The employees at the Doral store have been extremely helpful and have genuinely tried to assist us throughout this process. Unfortunately, the issue lies with the company’s handling of our warranty claim.
We purchased a high-end Beautyrest Black mattress in February 2025, spending nearly $5,000 with the expectation that it would provide years of comfort and support. Instead, within less than a year, the mattress began to sag significantly, causing worsening back pain. Even employees at the store acknowledged that, on occasion, customers may receive a defective mattress.
Two months ago, when we returned to Mattress Firm to purchase a mattress for our son, we were informed that they no longer carried the same Beautyrest Black model because it had been experiencing defects and customers were returning them.
We have carefully followed every instruction and policy provided by Mattress Firm to submit our claim. We have sent multiple photos showing the measurements of the indentations using a ruler, exactly as requested. Yet, despite complying with all of their requirements, we continue to be told that the evidence is “not enough.” We have repeatedly asked for a representative to come inspect the mattress in person, but our requests have gone unanswered.
At this point, it feels as though our concerns are falling on deaf ears. It is incredibly disappointing that a company can so easily sell you a product, but when it comes time to honor a warranty and exchange what appears to be a defective mattress, they make the process so difficult that customers eventually give up.
A $5,000 mattress should not deteriorate in less than a year. We are simply asking Mattress Firm to stand behind the products they sell and do the right thing by honoring their warranty commitment.”
“El Dorado calle 8 Boulevard, what a great place and great shopping experience . But none of that would have been possible without Jose Angel Argudin, who with his professionalism and expertise , Excellent customer service and moreover excellent way of approaching clients, going the extra mile to really make you feel you have come to the right place . We really need more people like Jose Angel.
Thank you for stepping in making the difference .”
“We are long time customers of Matress Firm, this is our third purchase and we have always experienced great service and fair pricing. Jaime, located at the Kendall store near 127th Ave was extremely helpful, friendly and patient. We priced the Matress of our choice in other places but frankly although we perhaps could have saved a few hundred dollars, we decided to purchase from Jaime because remaining loyal to his service and his impeccable attention to our needs was worth much more than saving a bit of money. We absolutely recommend this company but especially Jaime, who will surely go above and beyond to assist with anyone’s purchases.
Will remain grateful customers and absolutely will return for any future purchases”
10AM - 8PM
3301 SW 22nd St Ste 102B, Miami
Furniture Stores
“From start to finish, Luis went above and beyond with outstanding expertise. He was knowledgeable, attentive and had excellent recommendations. I highly recommend Luis at the Miracle Marketplace location. Thank you Luis for your professionalism and expertise!”
“Frank at the Coral Gables store was excellent, very trained and knowledgeable salesperson who patiently assisted us in mattress and pillow selections and even got the mattress delivered the next day. We appreciated the service again with Mattress Firm.”
“We had a great experience at this store! Juan and another team member (whose name I unfortunately forgot—sorry!) were both fantastic. They took the time to understand exactly what we were looking for for our toddler son and helped us find the perfect mattress within our budget.
The customer service was outstanding, and we left the store feeling confident and happy with our purchase. If you’re looking for a mattress, I highly recommend this store—not only for their great selection and prices, but especially for their amazing team!”
“I had a great experience working with Jorge Barriere. From the moment I walked in, he was focused, knowledgeable, and genuinely helpful without being pushy. He took the time to understand exactly what I needed, explained the differences between options clearly, and made the whole process simple.
What stood out most was his professionalism and patience. He wasn’t just trying to make a sale—he made sure I was confident in my decision. That level of attention is rare.
If you go to this location, I highly recommend asking for Jorge Barriere. He made the entire experience smooth and worth it.”
“My wife and I had planned to visit several stores and try out diffrent mattreses to find the right one for us. However, it was not necessary. Frank and other staff member answered all our questions and provided the necessary advice, and we ended up finding the petfect mattress. They were vey friendly a true sleep experts.”
“I had called to get information of the mattress I wanted Stearns and Foster I had Daniel and also Gilbert they were very amicable they showed me around more or less what I needed my previous mattress has been a Stearns and Foster so I like that brand they showed me everything they took their time had patience I like the way they work professional courtesy and amicable I would recommend them to anyone.”
10AM - 8PM
13755 N Kendall Dr, Miami
Furniture Stores
“Excellent experience at the Kendall location! Luis was incredibly professional, knowledgeable, and provided great guidance throughout the process. He helped us find exactly what we needed, and we never felt pressured. We also took advantage of the 4th of July savings, which made the experience even better. Highly recommend!”
“Great company with excellent quality and craftsmanship. My kitchen and closet look elegant and beautifully made. I highly recommend them to anyone looking for high-end results and reliable service. (Thanks to Michael and his amazing team!)”
“Maria, the sales lady who was helping me, was one of the kindest people I’ve met! I really enjoyed working with her and I would for sure go again, and look for her to work with!”
“From the moment we visited the showroom, the experience was excellent. The team was knowledgeable, patient, and helped us find the perfect outdoor kitchen for our space and budget. The quality is outstanding, and the installation process was smooth and professional. Communication was great from start to finish, and the lifetime warranty gave us extra peace of mind. Definitely one of the best investments we’ve made for our home. Our family uses it all the time and we couldn’t be happier!”
“Our couch just came and it is even better than what we could’ve imagined. The owner gave us great advice on what kind of couch to get, the size and the fabric and we’re really happy we listed to him. Amazing quality and super comfortable. If we ever need a couch again, we’ll be coming back here. Also the delivery guys were super quick and professional. We highly recommend!!”
“Wonderful experience, very nice personnel, clean and organized store. Larry, our salesperson, made our purchase so pleasant and really easy.
Thank you Larry, you are the best.”
“A lovely place with an excellent work staff. The quality of the furniture is priceless. I have made several purchases, always with the same girl and I have received an exceptional treatment. Here I leave you her code (8295) and her number in case you want to contact her (603) 803‐0373, I highly recommend it ??”
“Today, I stop by to purchased a mattress
The price and quality were amazing.
The customer was great.
I would definitely recommend Mega!”
“I had a wonderful experience working with Eclectic Elements! Monica is the best person of contact in her industry with an amazing products designed by her. If you are looking for a unique item for your home this is the place to find it!”
“This place is an actual hidden gem!
I got my custom couch from Laura and David who were so awesome and helped every step of the way.
They really listened to what I wanted and executed perfectly!! The couch is huge and beautifully made. The only complaint would be their communication. I don’t speak Spanish so it was a bit difficult to get things across sometimes. But DEFINITELY RECOMMEND!! 100%!!!”
“I had an excellent experience at Outdoor Patio Emporium in Miami. Tiffany was absolutely outstanding throughout the entire process. She helped me select all of my outdoor furniture and made what could have been an overwhelming decision feel easy and enjoyable.
Her knowledge of the products, attention to detail, and patience were exceptional. She took the time to understand exactly what I was looking for and helped me find beautiful pieces at great prices without ever making me feel pressured.
The customer service I received was truly top-notch from start to finish. Tiffany was professional, responsive, and genuinely cared about making sure I was happy with my selections. If you’re looking for quality outdoor furniture and outstanding customer service, I highly recommend Outdoor Patio Emporium and especially Tiffany for her expertise and dedication.
Thank you for making this such a wonderful shopping experience!”
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“Margarita was awesome !!!! Great customer support. I called first to ask questions she was very knowledgeable and then I went in person and she knew exactly what to show me. I was in and out in less then 25 min.”