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“Fast, knowledgeable, friendly service. I had an excellent experience at Zagg Annapolis, thanks to Cassendra! She took care of my screen protector warranty exchange quickly and professionally. Her customer service was outstanding—she was friendly, knowledgeable, and made the whole process hassle-free. I truly appreciate how smoothly everything went. Thank you, Cassendra, for your fantastic service!”
“My parents had problems with their new phone and Edwin went above and beyond in helping them. He was very patient and answered all their questions. They had a much better experience here than the store they bought it from.”
“Worked with Brandon, extremely helpful. Came in for a new phone, he worked with me to ascertain battery deficiency and kept my current phone. Rather than simply shove an upsell on me he assisted for the best outcome of the customer.
Excellent service”
“Was in today and worked with 2 amazing young ladies. They put up with me and my mom all day changing over our phone plan and transferring and restoring and we’re just absolutely funny and real. Their professional graces were tops! They were informative and walked us through everything step by step. Will definitely be using this location for all of our needs. Kelsey and Tamia- Thank you for everything!”
“Mike made it very easy for me to switch phones, which is a task I really don't enjoy. Very friendly, answered my questions beforehand, and they accommodate walk-ins. Thank you!”
“We worked with Edgar at the Annapolis Mall location over two days and he was excellent! He helped upgrade phones for our entire family! We 100% got 5 star service!”
“This place has a variety of phone cases. The man is very friendly and helpful! Would definitely come again and recommend if you need to fix your phone or find a cute phone case”
“On a scale of 1 bad, 10 good, Lexi gets 500.
- Very friendly
- Approachable
- Patient.
- Informative
And Treating me like a person and not a dollar sign. Verizon needs to hire more Lexi’s.”
“Best Verizon store in the area. Shaun was incredibly helpful, personable, and patient with all our questions. He made the process smooth, saved us money, and treated us with genuine respect. Highly recommend!”
“Gabe was outstanding. I’ve been with Verizon for 30 years and by far he was the best representative I ever had. He was professional and knew his job well. We were out the door in no time with our phones. Great service.”
10AM - 6:30PM
8036 Governor Ritchie Hwy, Pasadena
Mobile Phones
“Ada helped my friend today with his phone. She was sweet and very patient She cleared up all the issues he had. We highly recommend the Cricket store in Pasadena, and Ada
Thank you Ada!”
“Technician was able to fix my phone in less than 20 minutes. I had been to my cell provider (they didnt even try to fix it), then another repair place and they failed. Cell Phone Doctor saved my brand new phone!”
“Service was efficient & knowledgeable
Staff was nice
Issues were promptly handled
Store is clean .. will definitely be going back for any more needs”
“Divine and Kyle both went way above expectations, when it came to our experience. They were both very professional, friendly and helpful. We've been with AT&T for probably 15 years and this was the best experience we've had in purchasing and upgrading.”
“I had an amazing experience all thanks to the help of Asia. She solved all my problems quickly and was able to find me a really good deal for my plan. Thank you!”
“Today I had a lot of help and very pleasant experience at your location at Hospital Drive Glen Burnie, Md. By Lucia and Pedro J. They were wonderful and very helpful.”
“Kirk Cable, our AT and T expert, was very helpful, knowledgeable, patient and got our issue resolved. I would go back to him with any subsequent issues due to his level of expertise and ability to identify a solution. Thanks Kirk!”
“I generally avoid going into cell phone stores as they try to upcharge you or add on stuff without letting you know about it.
Switched from Visible for my primary phone because Verizons service sucks (my work phone uses Metro)
The man at the counter was able to give me the $25 BYOD plan easily for my Samsung Z Fold 4, and was even able to save me $15 monthly on my work phone plan, only thing I paid was the one time $25 activation fee which is fair.
Service was fast, professional and I'm more than happy to come here for additional purchases in the future. It's rare to say that about a cell phone store.
Walked in expecting a nightmare, ended up saving lots of cash, definitely satisfied.”
“Thank you Eddie! You are by far the most knowledgeable representative that I have ever had the pleasure to work with. He took care of our problems fast and efficiently. I really appreciate your great work ethic and care for your customers. We have been with Sprint/T-mobile for 20+ years and I will say it again...Eddie is by far the best we have ever worked with.
Thank YOU!!!”
9AM - 9PM
1914 Forest Dr # 1B, Annapolis
Mobile Phones
“Took a friend there, she got a flip phone it's hard to get the names in, I don't know why they didn't use her sims card from the other phone, I don't think she will keep it. They told her she can go through email she doesn't do email ??????”
“Jada! I had to leave a review because I just called to see how to go about upgrading to a new phone and wow she was just simply genuine and helpful. Super respectful and calm over the phone and great customer service! Keep doing your thing girl.”
“I came into this store wanting to get a Phone with a decent plan, the girls that were working were so friendly and helpful I'm truly happy I switched to metro pcs of weSt St Annapolis and plan of staying for a long time, the women who work there should be proud of themselves based on a great personality and being very Knowledgeable about the phones and the phones they carry!”
“Nya is amazing! I went in to upgrade my FIOS equipment and she immediately provided assistance. Unfortunately, I neglected to switch to a new router and so back to the store. Nya again came to the rescue finding my needed router at a nearby store since they were out of them. Her customer-centric, can do attitude is refreshing and resulted in a successful technological upgrade.”
“Best prices in town, outstanding customer service!!! My phone would not charge, went in and got the charger port replaced. The next day, i couldnt connect to my mobile data. Spent hours on the phone with protechs, finally ended up in the ATT store for a new sim card. left the store, sim card stopped working. went back to ATT and was told a bunch of bs about it was my phone's hardware..tried to push me into a new 800.00 phone. Called Cellfix Doctor and was told to bring the phone back in. in 10 minutes, phone was fixed, all was needed was an antenna cleaning. No problems wigh phone since. Very profesional and They know what they are doing!!! Highly recommended.”
“Simon was incredibly helpful and knowledgeable. He made starting our new plan as a young couple so easy, answering all of our questions (there were plenty) with grace & kindness. All while helping the other employees and customers with their issues. Absolutely would recommend Simon to anyone needing assistance for virtually anything. Thank you!”
“Good service. They stayed late to help us. Although we couldnt port in all 4 lines and get 4 free phones which is what it says on the commercial. I ported 4 lines to port in and only got credit for 2.”
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“I want to commend the Verizon representative Bakari I spoke with. Even though my issue couldn’t be resolved due to company limitations, he made every effort to help. He was patient, professional, and clearly did everything in his power to find a solution. It’s rare to come across someone who genuinely tries, especially when the situation is out of their control. I appreciate his effort and want to make sure it doesn’t go unnoticed.”