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“Nya is amazing! I went in to upgrade my FIOS equipment and she immediately provided assistance. Unfortunately, I neglected to switch to a new router and so back to the store. Nya again came to the rescue finding my needed router at a nearby store since they were out of them. Her customer-centric, can do attitude is refreshing and resulted in a successful technological upgrade.”
“Even while being deluged with customers all day and probably not getting to eat lunch..these 2 ladies provided excellent service to everyone that was in there while I was there”
“My parents had problems with their new phone and Edwin went above and beyond in helping them. He was very patient and answered all their questions. They had a much better experience here than the store they bought it from.”
“Worked with Brandon, extremely helpful. Came in for a new phone, he worked with me to ascertain battery deficiency and kept my current phone. Rather than simply shove an upsell on me he assisted for the best outcome of the customer.
Excellent service”
“Laylaa was very professional and helpful in helping me get my new phone. She listened to what I wanted and didn't push me to get what I didn't want. She also saw that I'd been having a hard day and extended a kindness that was above and beyond. Thank you!”
“Mike made it very easy for me to switch phones, which is a task I really don't enjoy. Very friendly, answered my questions beforehand, and they accommodate walk-ins. Thank you!”
“We worked with Edgar at the Annapolis Mall location over two days and he was excellent! He helped upgrade phones for our entire family! We 100% got 5 star service!”
“Joshua was the only one working the day I came in and the store was very busy. He was very courteous and gave great customer service. He went above and beyond and I would recommend him and his store.”
“I wanted to take a moment to highlight the service provided by Marquis and TJ on Saturday, July 12, 2025. My friend locked her keys in her vehicle, while waiting on AAA she opted to check her phone upgrade status. I didn’t personally utilize the services from Verizon, however, I was still met with amazing customer service. Both gentlemen were courteous, helpful, and sent above and beyond, which unfortunately is a rarity nowadays. Thank you, much success gentlemen!”
“This place has a variety of phone cases. The man is very friendly and helpful! Would definitely come again and recommend if you need to fix your phone or find a cute phone case”
“I received excellent customer service from Tamia at T mobile on my past 2 visits. I observed her helping multiple people while making each customer feel important. She went above and beyond to help a customer remove a charge for a lost smart watch and helped me organize my new phone so it would be more efficient.”
“On a scale of 1 bad, 10 good, Lexi gets 500.
- Very friendly
- Approachable
- Patient.
- Informative
And Treating me like a person and not a dollar sign. Verizon needs to hire more Lexi’s.”
“Best Verizon store in the area. Shaun was incredibly helpful, personable, and patient with all our questions. He made the process smooth, saved us money, and treated us with genuine respect. Highly recommend!”
“I want to commend the Verizon representative Bakari I spoke with. Even though my issue couldn’t be resolved due to company limitations, he made every effort to help. He was patient, professional, and clearly did everything in his power to find a solution. It’s rare to come across someone who genuinely tries, especially when the situation is out of their control. I appreciate his effort and want to make sure it doesn’t go unnoticed.”
“Gabe was outstanding. I’ve been with Verizon for 30 years and by far he was the best representative I ever had. He was professional and knew his job well. We were out the door in no time with our phones. Great service.”
10AM - 7PM
8036 Governor Ritchie Hwy, Pasadena
Mobile Phones
“Ada helped my friend today with his phone. She was sweet and very patient She cleared up all the issues he had. We highly recommend the Cricket store in Pasadena, and Ada
Thank you Ada!”
“Service was efficient & knowledgeable
Staff was nice
Issues were promptly handled
Store is clean .. will definitely be going back for any more needs”
“Technician was able to fix my phone in less than 20 minutes. I had been to my cell provider (they didnt even try to fix it), then another repair place and they failed. Cell Phone Doctor saved my brand new phone!”
“Divine and Kyle both went way above expectations, when it came to our experience. They were both very professional, friendly and helpful. We've been with AT&T for probably 15 years and this was the best experience we've had in purchasing and upgrading.”
“I bought a mac book from this location in 2020 and did not expect to have to need repairs. my son informed me that his computer would not turn on or charge. of coarse that's the only info my son was able to tell me. first off I did not know the geek squad was still around. I made an appointment online but in the meantime I called people who I knew with apple products and all they could tell me was best buy is going to charge you an arm and a leg. I started to call around and got quotes for other location ( NOT BEST BUY) and was quoted 90.00, 50.00 to 180.00 for a diagnostic test. best buy call center rep informed me that the first 20 mins is free. I went on google and saw only the horrible reviews and did not want to go to this location. I decided I was going in and only allowing them to look at my son's computer for 20 mins and that's it. I was greeted by everyone I encountered. I wish I got the young man's name who helped me but I thought I would see him when I picked up my son's computer. Dustin was so helpful and professional. he told me he would keep me updated before making any repairs. he called me and told me everything was okay with my son's computer and I could pick it up. when I picked up son's computer everyone greeted me once again. James was very nice and informative as well. I am so glad I did not go off of these reviews, I hardly ever write reviews but I hope this will help with anyone who need to visit this location.”
“I had an amazing experience all thanks to the help of Asia. She solved all my problems quickly and was able to find me a really good deal for my plan. Thank you!”
“Today I had a lot of help and very pleasant experience at your location at Hospital Drive Glen Burnie, Md. By Lucia and Pedro J. They were wonderful and very helpful.”
“If you have any issues with your phone, please don't hesitate to go to this location for assistance. The store representative, Alaia, was prompt in her greeting me when Iarrived, listened attentively as I relayed my issue, and quickly resolved and retrieved my missing information that I accidentally deleted. A HUGE relief!!! This was by far the best experience I've had in a phone store, lol!!! Thank you again, Alaia!”
“Kirk Cable, our AT and T expert, was very helpful, knowledgeable, patient and got our issue resolved. I would go back to him with any subsequent issues due to his level of expertise and ability to identify a solution. Thanks Kirk!”
“I generally avoid going into cell phone stores as they try to upcharge you or add on stuff without letting you know about it.
Switched from Visible for my primary phone because Verizons service sucks (my work phone uses Metro)
The man at the counter was able to give me the $25 BYOD plan easily for my Samsung Z Fold 4, and was even able to save me $15 monthly on my work phone plan, only thing I paid was the one time $25 activation fee which is fair.
Service was fast, professional and I'm more than happy to come here for additional purchases in the future. It's rare to say that about a cell phone store.
Walked in expecting a nightmare, ended up saving lots of cash, definitely satisfied.”
9:30AM - 9PM
1914 Forest Dr # 1B, Annapolis
Mobile Phones
“Took a friend there, she got a flip phone it's hard to get the names in, I don't know why they didn't use her sims card from the other phone, I don't think she will keep it. They told her she can go through email she doesn't do email ??????”
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“Was in today and worked with 2 amazing young ladies. They put up with me and my mom all day changing over our phone plan and transferring and restoring and we’re just absolutely funny and real. Their professional graces were tops! They were informative and walked us through everything step by step. Will definitely be using this location for all of our needs. Kelsey and Tamia- Thank you for everything!”