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“I have to say my experience going to this verizon store was one of the best I ever had! Elisa made everything so easy and straightforward to switch over all my accounts to verizon. She went above and beyond to help me out! Truly awesome customer service from Elisa”
“Well informed and friendly service. Answered all questions and provided us with the necessary help so we were all set when leaving. Couldn’t have been easier or better. Highly recommend!”
“I made several visits here as I was pondering getting a new phone. The two reps who helped me were Rebel and Jake. Both were smart, calm and at the ready to help. They answered my (many!) questions patiently and offered relevant additional info. Though I had to hold off buying a phone, they remained engaged and kind. Very positive experience.”
“I went in today on a whim just to see what the process would be like to trade in my iPhone for a newer model and ended up walking out with the newest iPhone and a cheaper phone bill. Ana was so helpful from explaining the trade in promotion to helping set up my new phone to getting me discounts I didn’t even realize were available for me!”
“I recently had the pleasure of working with Jeff at the Verizon store on Paradise Rd in Swampscott. Jeff made upgrading my phone so seamless and easy. He walked me through the entire process and was very accessible & responsive to my needs along the way. After the upgrade, I had a few issues come up & Jeff was incredibly helpful, professional and kind along the way. I would recommend this store without reservation. Great experience!”
“I had the most wonderful experience at this location. I was working with King, who was so extremely helpful and personable. At various times throughout my new phone purchase, the store got super busy and King handled what could have been very an overwhelming situation, seamlessly. I have been to other Verizon locations in other areas/states and I can genuinely say that this was the most pleasant experience that I have ever had getting/setting up a new phone. King really seems to be a genuinely wonderful person and is exactly who should be in a customer facing role like this. 10/10 would recommend this location and I will absolutely be returning for any future phone service needs.”
“We have been with Breezeline (MetroCast previously) for many years. We utilize the service for our expanded cable TV and our internet service. We are very pleased with the service provision overall in regards to reliability, customer service/support and functionality. A five star rating is withheld because of a very few interruptions and the lack of seeking customer input with periodic surveys regarding programming and internet services.”
“Vuong and Patrick were both terrifically helpful in creating a new plan at a more reasonable price! Vuong was particularly helpful and available on the day all of the equipment was installed. For me, dealing with Xfinity is generally a nightmare! Vuong and Patrick made it entirely bearable.
Thanks to you both!!!”
“Hi, I just want to reach out and say how happy and beyond satisfied with your colleague, Joel, who works on Highland Avenue in Salem Ma., his customer service skills are impeccable, and I really wish that the manager to the store had half as much of common courtesy for customers like Joel does…… he is definitely a five star employee”
“Leisha and Brian were absolutely outstanding. Leisha went above and beyond to help me reactivate a new phone after I had accidentally broke my original one. She was patient, informative, hospitable and helpful beyond expectation. I will definitely be coming back for service at this location for future service. Thank you both for helping! :)”
“Customer service was great! Friendly staff my mother needed a new phone and didn't want another iPhone she ended up getting the new Motorola mobile phone she happy with it! They T-mobile guy help set everything up and would recommend coming here!”
“I went to T mobile on Wednesday Nov 13 2024 at 5 it was a cold afternoon and I met kwame at T mobile and he took his time and services my me and my aunt. I like how he was personable explained all of the plans and talked to my aunt about trying a new plan do you know how hard it is to get Selene over 50 to change their mind. I left there a happy customer I’ll be back thank you”
“The entire staff at this store is nothing short of amazing! They all were extremely kind, helpful, knowledgeable, patient, and professional. Gardy(the store manager) personally assisted me and two other customers at the same time and I was not bothered by it one bit. He showed the same amount of attention to each of us. Multitasking and active listening are definitely skill sets of his! He addressed all my concerns and he took the time to educate me on other products that could be useful for me as well. What also stood out to me was I didn’t feel pressured or overwhelmed as I did visiting other T-Mobile storefronts; which prompted me to walk right back out. This is by far the best T-Mobile I’ve ever visited!”
“All the ladies working today were very friendly and helpful. Witness them deal with a rude and disrespectful guest today but still remained polite and professional when they could’ve been justifiably rude back. Give them a raise!”
“Had a great experience! Roy was super friendly and answered all of my questions while setting up my new phone. He was very helpful, patient, and attentive. Best T-Mobile experience I ever had. Thank you!”
“Robert was such a fantastic help with upgrading my phone. Came in on vacation after my phone would not hold a charge. I got in and out of there fast so I could make it to the hockey game! Highly recommend coming in and requesting Robert for anything you need!”
“manny is the best retail manager there he went above and beyond for weeks just to help me out, he never gave up on me. thank you manny much love ????”
“Monica was absolutely awesome!!! She stayed way past when she was supposed to leave, she went to another store to get a phone I wanted, fixed, condensed & canceled all the extra accounts here & elsewhere we had. She went beyond above and beyond!! If you ever go to this T-Mobile ask for her!
Thank you so much again Monica!!!”
“I was assisted by Omar after an unpleasant experience with xfinity virtual assistant. He was knowledgeable, patient, and thorough with his support. I walked away feeling like my concerns were heard, honored, and addressed. Thank you to Omar.”
“On last visit to T-Mobile, I had multiple problems with the phone which were plaguing me. The expert who looked after me (Danielle), was very efficient and extremely encouraging and handled the problems one by one to fruition. I’m very grateful and appreciative of the excellent service that was accorded me.”
“Noor Alwaz was very knowledgeable, great communication/attitude and helpful. She let me know where I stood with upgrades and was able to get me the deal that suited me and my family best. Would highly recommend.”
“Switched over today because I was in need of a new phone and was able to take advantage of their trade in deal and got a new iPhone 16. Ronny R helped me out he was super fast and quick and he even knew a lot about apple itself and was able to transfer everything without a backup and walked out with my phone fully functional with all my info. I highly recommend Ronny he really knows his stuff well and his multi tasking skills are very impressive I noted that as well”
“The female staff members in the day time are very pleasant and professional! I enjoy the courtesy and professionalism they use with their customers, ESPECIALLY when dealing with rude and aggressive customers. The store is always clean and inviting. The attitude of staff members makes it an easy choice for my check cashing store needs!”
“The RCN technician was extremely polite, friendly and knowledgeable. He did a very quick thorough job and answered questions that I had. Overall a terrific experience with Astound”
“Highly recommend the Xfinity Saugus store because of their amazing employees! Javier assisted me along with John and Angelise. They collaborated and listened to my needs and guided me to the product that most fit my needs. I am highly satisfied with the product as well. In my professional opinion, all three service representatives are "manager material" and I hope their customer service, interpersonal skills and intellect are recognized by Xfinity asap. I'll be checking in from time to time. Thank you!”
“Came in to upgrade two lines. Excellent service from Dimitrius. We also really appreciate his patience because my wife’s data transfer took much longer than expected. Thank you!”
“Sophia really knows her stuff and explains it well. Doesn't just tell us stuff she thinks we want to hear or say things in hopes we'll ask fewer questions. Quickest most productive visit!”
“Aly and Angel were very helpful when I visited the store to resolve an account data issue. Highly recommend visiting this store with any T-Mobile related inquiries. You will get quality and transparent service. Thank you Team.”
“I have to give this store five Stars. I received incredible service from Miciah who was able to efficiently serve two customers at a time. T-mobile is very fortunate to have a Technician of this caliber. He was courteous and friendly to everyone who walked in the door. One issue I did notice that those who were told 1 or 2 were ahead of them, left the store and came back only to find 1 or 2 still ahead. Best waiting your turn. The Techs are very good and efficient.”
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“I went into the store to to get some information on their internet plans. I spoke with Jay.
He was very helpful and answered all my questions and I walked out less than 15 minutes later with a cable modem under my arm.
It was great to interact with Jay. He is knowledgeable, friendly, and efficient.”