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“I made an appointment with Phil at the Verizon in Webster and had a great experience. He was extremely helpful and professional and was able to answer all of my questions. He made the whole process of getting a new phone super simple and easy and would highly recommend working with him if you ever need anything.”
“Stopped i to the store because I was interested in home internet. I had the great pleasure of working with Mike Liberti. He was able to get me a great bundle deal on a s25 ultra and home internet. And I am receiving a 43 inch TV from Verizon. Now that is some great customer service. Thank you again Mike”
“Jasmine G, has amazing customer service and I can't wait to have her help me again. I went into Verizon with a simple question and she ended up helping me out more than ever, I feel like I made a friend and she is fantastic at her job, Thank you Jasmine!!!”
“Imran at the Grand and Culver Metro by T-Mobile store was very patient, helpful as well as knowledgeable about the phones and service plans. Great experience there”
“I came into this location because my phone was not working and DJ assisted me! I love this location because of how well I was treated. Thank you for the help I will be back when it’s time to upgrade again.”
10AM - 8PM
973 Ridge Rd, Webster
Mobile Phones
“Emily was the only person out of 3 different stores, a whole week dealing with it and many hrs of frustration! She was able to transfer my information from my old phone to my new phone. She is the best!”
“Extremely helpful, I was guided through an extremely complex problem skillfully and quickly and had all my issues sorted out. Would definitely recommend this location.”
“Who would have thought dealing with a phone issue would ever be an easy and experience?! Let me tell you with Hannah and Don helping it was!!! They are both pleasant, knowledgeable and explain things well. I would totally recommend going here for all your communication needs!”
“I've been a Cricket customer for nine years. Our original phones from cricket were old and outdated. My wife's phone was acting up and about to die. We dropped in to see Abdul at Cricket about the phone issue. After a discussion with him, we were convinced it was time to update our phones. Abdul was very helpful in his recommendations based on our budget and tech level with phones. We purchased two new phones at a very fair price. Abdul took care of transferring all our data to the new phones effortlessly. If you want a great customer experience with a phone service, see Abdul. I highly recommend going there. He is very helpful, friendly and patient.”
“Nymere was great to work with at the Fairport location. He was very patient with me and helped me setup and transfer everything to my new devices. He was very attentive and respectful. I would look forward and recomend to working with him again!”
“I was recently dealing with an issue with apple where I had to be 1 hour drive from home . So I stopped in to check on upgrade options for my phone and plan. Hands down the best customer service I have ever had. Matthew went above and beyond to help get information and my issues resolved. My hat is off to him and his colleagues. I would recommend anyone needing service to stop in and see them.”
“Thanks ahmed for fixing my phone issue for me i was without a phone for 2 days before going in to see ahmed not only did he fix my phone for me he made my bill cheaper with the holidays here that is always something great to hear that someone can save you moneyThanks again ahmend”
“Omg i love the store and steve is amazing he is soo professional in everything he does and i recommend this store to anyone who wants to switch to at&t . ?????? amazing service.”
“I have visited this location twice for an iPhone screen replacement, and each time I’ve left satisfied. Letz Talk GSM provided quick service, along with very detailed and helpful information about my phone. Both times, they were able to replace my screen in under 15 minutes. I appreciate fast service! I cannot agree about the staff having poor customer service, I would simply suggest that team mates giving each other friendly reminders about their mannerisms. I would certainly recommend this location for their fast service and reasonable prices.”
“I have been in 3 different Cricket stores in the rochester area and all 3 have provided excellent servic. All staff are very knowlegable snd share that with you. Syra sorry if i misspelled her name. Made me feel like i was part of her family. Live the quality of phones and value in the plans. Since switching from the ST company to cricket ive had no problem with my phone or service . Thank you c****** for training your staff as you do and hiring quality people.”
“No complaints, was given a $10 discount on overall service. Added up everything once I was back home. The guy is knowledgeable and helpful, I was quickly serviced as well. I got the DREAM, it's been glitching, not sure of the problem, have to take it back if it continues. Yet besides that I'm satisfied. Thumbs up to this location!Update: Took glitchy phone back and without hesitation, was given another phone.”
“Agent was very helpful, though my issue wasn't resolved and I will sign with a new service simply because the call center rep aren't capable of doing their job.”
“Great store with all the best employees! Every associate that has assisted me here has been knowledgeable, kind and friendly. Want to say a special thank you to Karla who has helped me figured out my concerns on more than one occasion. She’s super attentive and extremely easy to work with. Always makes sure to greet customers with a smile and a welcoming atmosphere. Will definitely be coming back only to this store! :)”
“Kelson was awesome! He helped set up my father's phone and then looked into issues with transferring my number. He was multi-tasking with other customers and never lost patience with anyone, was completely professional. A truly outstanding experience! I'm very glad I came back to Cricket!”
“I love this place Kevin is a great guy him and Adrian are very helpful as well as the delivery guys Quality have durable furniture and appliances my family and I have been a customers for years I will be shopping again soon ?”
“When we had trouble porting our phone numbers from Verizon and activating our new sim cards over the phone we went into this store 30 minutes before they were supposed to close and Francis saved the day. She was so patient, kind and helpful!”
“Big thanks to Mike at MetroPCS on Goodman. He really went the extra mile to help me fix the issue I had with my home internet. Definitely will go back there for all needs with metro ☺️”
“so - we went to T-Mo on Jeff Rd / Marketplace Dr. They were TERRIBLE!! The salesperson couldn't be LESS interested in what we had to say (another review), so we went to the Brighton location. WHAT A DIFFERENCE!!! Lemme tell you. As soon as we walked in, we were greeted warmly. They took the time to explain ALL the features of the plan and really spent time answering ALL of my questions. Their patience and understanding was second to none. I would HIGHLY recommend this store for all of your T-Mo needs. Can't say ENOUGH good things about this crew. We were there for over 2 hrs, porting phones over, and they were very patient with all of the juggling we needed to do. Love the service, with no issues. High speed data is STUPID FAST! If you're interested in going pink, come to THIS location!! They are an AUTHORIZED retailer - don't go to the other places that are jokes.”
“I made it staff! Full of knowledge that they can impart to you! A special shout out to Tanya for guiding us through the whole process. And also to Keaundre! Thank you for all your help and support!”
“They are fast friendly and freaking awesome went back and forth and even was late gettting to them and they still took care of me. And they had the awesome deals on phone casesLove themThe 2 young ladies were amazingHighly recommend you go there for all your cricket servicesAwesome Sauce”
“Great quality, fast work, least expensive in town and did it all with a smile! They closed in 19 minutes, and still wanted to get my phone done that day! Fixed it in 17 minutes ?”
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“I purchased a new phone directly from Motorola, and Will at the Verizon store in Penfield NY was able move all my apps, pictures, and info over to my new phone in less than 10 minutes. Great job!
Thanks so much!”