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“I made an appointment with Phil at the Verizon in Webster and had a great experience. He was extremely helpful and professional and was able to answer all of my questions. He made the whole process of getting a new phone super simple and easy and would highly recommend working with him if you ever need anything.”
“Just replaced my iPhone 11 with a 17 Pro. Billy provided exceptional service. Very thorough, knowledgeable, friendly, patient, no pressure and professional! Took the time to make sure my new iPhone was completely and properly set up. Thank you!”
“Jasmine G, has amazing customer service and I can't wait to have her help me again. I went into Verizon with a simple question and she ended up helping me out more than ever, I feel like I made a friend and she is fantastic at her job, Thank you Jasmine!!!”
“Imran at the Grand and Culver Metro by T-Mobile store was very patient, helpful as well as knowledgeable about the phones and service plans. Great experience there”
10AM - 8PM
973 Ridge Rd, Webster
Mobile Phones
“My experience at ATT on Ridge Road in Webster NY was the best customer service experience I have ever had. I arrived to the store less than 30 mins before closing, after my phone had fallen on a metal object and the screen shattered. The store manager Ivanka was absolutely amazing and went above and beyond/exceeded all possible expectations to help me. She was able to not only provide me with a new phone, but ensured that both myself and all of my family members had the best deal possible through ATT with regard to pricing, plans, service, insurance, and more. She helped me choose and set up my new device, up to and including a new screen protector and phone case. She also spent a great deal of time speaking with me, the online ATT support team, and both my husband and my mother on speaker phone (twice each) to ensure our plan was set up optimally and correctly. She ensured I knew exactly what to do for next steps and for billing, and set up follow-up plans in the future to make sure everything goes according to plan. At the end of the day she stayed 2.5 hours past store closing to provide my family and me with top-notch service. I cannot recommend Ivanka and this store enough!”
“I was hesitant to go to Pittsford location after seeing the reviews but stopped in while running my errands in the area to go over my bill and worked with Ebony. Found out she just recently took over managing this location which makes sense because my experience did not match the reviews! She was amazing helped me lower my bill and sold me on a device. She even had a candy bowl which my son loved and kept him occupied while we worked on my account. Will definitely be going back to see Ebony for any future needs!”
“Extremely helpful, I was guided through an extremely complex problem skillfully and quickly and had all my issues sorted out. Would definitely recommend this location.”
“Who would have thought dealing with a phone issue would ever be an easy and experience?! Let me tell you with Hannah and Don helping it was!!! They are both pleasant, knowledgeable and explain things well. I would totally recommend going here for all your communication needs!”
“They do great everything. This one guy idk his name ill have to ask. He's Egyptian, he's so good at his job and always helps me to get my phone right and set up.”
“Nymere was great to work with at the Fairport location. He was very patient with me and helped me setup and transfer everything to my new devices. He was very attentive and respectful. I would look forward and recomend to working with him again!”
“I was recently dealing with an issue with apple where I had to be 1 hour drive from home . So I stopped in to check on upgrade options for my phone and plan. Hands down the best customer service I have ever had. Matthew went above and beyond to help get information and my issues resolved. My hat is off to him and his colleagues. I would recommend anyone needing service to stop in and see them.”
“Wow! Steve, Tre and Gabriel are the best! We went for what should have been a simple transfer of a phone number from one carrier to AT&T, but it turned into almost a two hour situation due to errors on the other carrier’s end. Steve was so persistent and insistent that he get it straightened out for us as we had explained that the phone was for our dad and we needed to have the issue resolved today as both my brother and I live out of town. Steve had to talk to the other cell phone carrier, restart the process on his end about four different times. He could have very easily told us after the first try that there was nothing else he could do and try to upsell us; however, he stuck with it and got it fixed! While Steve was working diligently to get our problem resolved, Tre and Gabriel were very sociable and made the time go by quickly. At the end of our time there, the phone line had been successfully switched to AT&T. Steve even took the extra step of finding the best ringtone that our 83-year-old father would be able to hear! I was so impressed by the professionalism, calm demeanor and his willingness/diligence to solve the problem. I would highly recommend stopping by the Culver Ridge AT&T store and having Steve and his team help you out!”
“Cassandra, who works at the Cricket store across from the McDonald's on Clinton Street, is known for her excellent customer service, kind heart, and good nature. Thank you, Cricket, for employing this type of employee.”
“Nixa was beyond helpful setting up my new phones. The store closed at 7 and my phone was still being set up by that time and she stayed way after closing to make sure I was all set. I’ve only had good experiences at this location.”
“This place is amazing! They handled everything so professionally and helped me out in ways I didn’t expect. Truly the best repair shop in town — you should definitely come check them out”
“Big thanks to Mike at MetroPCS on Goodman. He really went the extra mile to help me fix the issue I had with my home internet. Definitely will go back there for all needs with metro ☺️”
“No complaints, was given a $10 discount on overall service. Added up everything once I was back home. The guy is knowledgeable and helpful, I was quickly serviced as well. I got the DREAM, it's been glitching, not sure of the problem, have to take it back if it continues. Yet besides that I'm satisfied. Thumbs up to this location!Update: Took glitchy phone back and without hesitation, was given another phone.”
“Agent was very helpful, though my issue wasn't resolved and I will sign with a new service simply because the call center rep aren't capable of doing their job.”
“Huge thank you to Vin yesterday! My family came in to switch from AT&T to T-Mobile and he was so patient with us! We were in for 3-4 hours and he was so friendly and helpful! Thanks Vin!!”
“I love this place Kevin is a great guy him and Adrian are very helpful as well as the delivery guys Quality have durable furniture and appliances my family and I have been a customers for years I will be shopping again soon ?”
“My family went to this location on 2/14/2026 at around 10am to get new phones and switch from Verizon to T-Mobile. Customer Service at this store was excellent there were three staff members working and they all were extremely helpful and kind . I will continue to go to this location due to it’s customer service.”
“Super-great experience! The manager and an associate, Petra, greeted me as I entered and were both very friendly and helpful. Petra was a rockstar as she squared me away with a new phone, answered all my questions, and provided an awesome overall experience. I think Petra should get a raise! This T-Mobile is tip-top.”
“I made it staff! Full of knowledge that they can impart to you! A special shout out to Tanya for guiding us through the whole process. And also to Keaundre! Thank you for all your help and support!”
“They are fast friendly and freaking awesome went back and forth and even was late gettting to them and they still took care of me. And they had the awesome deals on phone casesLove themThe 2 young ladies were amazingHighly recommend you go there for all your cricket servicesAwesome Sauce”
“If you are a metro customer experiencing any issues at all, then pay Abhi a visit at the Webster location . It’s the best decision you can make! He is so caring & will make it his mission to provide you the best service & experience possible. I would give him 10 stars if I could!”
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“I purchased a new phone directly from Motorola, and Will at the Verizon store in Penfield NY was able move all my apps, pictures, and info over to my new phone in less than 10 minutes. Great job!
Thanks so much!”