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“Great experience at Verizon,came in with a problem about my phone and Mike Liberti helped me with the whole situation. He was great help even though my warranty was up, advised me to go online and and even spoke to the rep over the phone to make sure everything started off accurately for my replacement. And now I'm back with replacement phone and he helped me activate and get all of my old items... Great service.. Mike Liberti is the guy to see.”
“Stopped into the east ridge store with phone issues. I was greeted by Mike Liberti upon entering the store. He did all he could to fix the phone. Mike made the process of buying and upgrading the phone easy and seamless. I appreciate everything he did to make everything easy while understanding the pros and cons of each option.”
“Thank you Metro for blessing me with not just 2 phones but also with back to school supplies and book bags for my children and 2 free speakers. I felt really blessed. God bless you guys.”
“I come to this store not only for work purposes but recently went for my personal account. Will and his team are absolutely phenomenal. They assisted me with my upgrade, account info, phone plans and accessories. I will continue to go to this store because of the service I received. I will be returning soon for other items I need for my phone. Thank you for the superb services!”
“Great customer experience at this location. Staff is knowledgeable and friendly! I like the new management they’re very friendly and helpful Thanks for helping me!”
10AM - 7PM
1683 Mt Hope Avenue, Rochester
Mobile Phones
“Easy to work with and really friendly. I went in with my kids and they were really nice to my children too. They didn't even seem phased by my kids looking at every single phone case. We have been with Cricket for over 8 years and 3 major cities and this is the best experience I have had with Cricket. Thank you for taking the time to work with us and get us exactly what we were looking for!”
“I have visited this location twice for an iPhone screen replacement, and each time I’ve left satisfied. Letz Talk GSM provided quick service, along with very detailed and helpful information about my phone. Both times, they were able to replace my screen in under 15 minutes. I appreciate fast service! I cannot agree about the staff having poor customer service, I would simply suggest that team mates giving each other friendly reminders about their mannerisms. I would certainly recommend this location for their fast service and reasonable prices.”
“Thanks ahmed for fixing my phone issue for me i was without a phone for 2 days before going in to see ahmed not only did he fix my phone for me he made my bill cheaper with the holidays here that is always something great to hear that someone can save you moneyThanks again ahmend”
“The best customer service ?. I was greeted with a smile entering the store. The customer service man was so kind and helpful ?. A thank you as well to the 2 brothers who own metro,/Lyell vape shop. And Hercules my very cute friend ?”
“Hi I was very satisfied with my experience today at AT&T manager was very knowledgeable and helpful he was training a new Employee and was very patience and professional! The New employee was very nice and very excited to learn and help clients .”
“Lier and thieves they add an extra five or ten dollars on random purchases and pocket the money especially the owner biggest lier of them all this place should be shut down don't go there you will be next how do I know they told me so ask the fat rican with the hair.”
“I have had 2 amazing experiences at this store because of Felicia. She has been more than patient with my elderly mother and aunt while they have upgraded their phones. She went above and beyond with both of them explaining things to them in a way they could understand. She is an asset to AT&T and I will never go anywhere else.”
“The service representatives who name is christy Garcia was a great help. She answered all my questions and concerns. Im very please at the service that was provided from her. I would like metro pcs to take the time to thank Mrs Christy Garcia for the great work here.”
“Great business, We had an inconvenience at the store and the manager joe reached out to us and made it right. I recommend reaching out to the manager because he is not someone who does bad business. He will make it right. Thank you so much joe you are extraordinarily professional and caring.”
“Thank you Ivanka at the Perinton location! She set me up with the new iphone 15, transferred all my data, and answered all my questions. She even demo-ed and explained the new Directv app. Very patient and a pleasure to deal with. Ivanka made it a seamless upgrade in a short amount of time.”
“Great quality, fast work, least expensive in town and did it all with a smile! They closed in 19 minutes, and still wanted to get my phone done that day! Fixed it in 17 minutes ?”
“I can’t thank this place enough. Adrian was an amazing salesman from start to finish. They are the only place I found in the area with couches IN STOCK right now, without an 8-12 week wait. When they delivered it at first they couldn’t fit it in the door because of our small landing. After calling Adrian he said he would take care of it and send some other guys that weren’t in a rush to try again. They removed the box, and then got the couch up the stairs and into our apartment. Adrian said they would try to get the couch up in the apartment but if not they would take it back to the store for us and refund us in full. Thank you Adrian, and the men that were great working with us to bring the couch inside. My boyfriend and I will definitely be looking for you guys on my next home purchase.”
“I have been in 3 different Cricket stores in the rochester area and all 3 have provided excellent servic. All staff are very knowlegable snd share that with you. Syra sorry if i misspelled her name. Made me feel like i was part of her family. Live the quality of phones and value in the plans. Since switching from the ST company to cricket ive had no problem with my phone or service . Thank you c****** for training your staff as you do and hiring quality people.”
“Alex was EXTREMELY helpful in store and was able to go above and beyond my expectations. He helped me lower my bill by adding a promotion I didnt know I was even eligible for and was also able to accommodate a second visit to complete my transaction. Excellent customer service by far and will continue to go here for all my ATT business.”
“I had amazing customer service from Briasia a few weeks ago when switching from Spectrum to T-Mobile. There were several problems (no fault of hers), and she was calm, cool, and the utmost professional start to finish. A few other employees and her manager also lent a hand a different times, and they were all knowledgeable and worked well together. The whole store had a good atmosphere. At a time when customer service is hard, if not impossible, to come by, I was very impressed! It took several hours from start to finish, but Briasia made sure the job was done completely and correctly. I can't remember the last time I had that kind of customer service. Thank you, and keep up the great work!”
“Had a great experience at the T-Mobile in Pittsford. I wanted to upgrade my phone and decided to do it in store after a couple negative experiences trading in with T-Mobile through the mail. These guys were great! They were very friendly and helpful. Vin handled my purchase, trade-in and set up easily. I didn't have to do anything. We were in and out in less than an hour and now I don't have to wait for my credit, or contact T-Mobile and ask if they received my phone. I highly recommend T-Mobile in Pittsford. Vin was awesome! I didn't get the other guys names but they were really great.”
10AM - 8PM
973 Ridge Rd, Webster
Mobile Phones
“Thanks, Brandon, for addressing my problem quickly and expertly. It was a pleasure to be able to stop without an appointment after the end of my work day and find someone (you) who knew the "ins and outs" to get things set up best for me.”
“It's not boost mobile, it's a convenient store/gas station. They sell boost mobile amongst other cell phone companies and its also a placw where you can pay you phone bills along with other bills. Very convenient for people who don't drive. The people who work there are wonderful as well, very polite”
“I have a Samsung tablet and my son brokeI'm going cellaxs mobile repair shop and he pix it's very good service &qukly and very low priceAnd( NASIR )is very good service and good technician”
“Went in with cracked screen after only 4 months .instead of using the insurance to help me fix a 4 month old phone. Did an upgrade. Now they are charging me $8 a month for insurance I never use. Nice enough people but not happy about not informing me of options”
“Great store with all the best employees! Every associate that has assisted me here has been knowledgeable, kind and friendly. Want to say a special thank you to Karla who has helped me figured out my concerns on more than one occasion. She’s super attentive and extremely easy to work with. Always makes sure to greet customers with a smile and a welcoming atmosphere. Will definitely be coming back only to this store! :)”
“The app is telling me that my pin is wrong. I call customer service twice and went to different store and here on Titus ave they help me Erica ended my frustration and i was good to go thanks Erica your awesome”
10AM - 5:30PM
1494 Dewey Ave, Rochester
Mobile Phones
“Been coming here for years love the customer service and how fast and quick he is also takes different payment options he fix phones and he sells them and you can also get your services turned on here”
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“This experience was worth the stop. CJ came outside to my car and helped me out. He knew I wanted him to come out and he resolved my problem. This store is fantastic and all of the reps in here are very nice. This store is worth coming to. Great experience!”