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“The sales staff at this store location are phenomenal!
Unfortunately my phone (under warranty) stopped working due to a defective battery issue and Keenan helped me to problem solve the process in ways I was unable to due to the stress of the issue. It was a frustrating process of accessing customer service with no ability to use my phone and also trying to coordinate a fix (at another location) or decide on a replacement.
I will be forever grateful for Keenan’s willingness to help me with an issue that was not connected to sales but his dedication to simply help a customer who was struggling with a problem. He helped to communicate to other staff to anticipate how to help (this was a multiple day process) and to top this off, he followed up after my replacement was working by calling to check to make sure everything went smoothly.
In addition to Keenan’s help, another staff, Tyler, aided me in the process of getting my replacement phone up and running which was complicated due to errors customer service made in the replacement process. Both gentlemen were patient with the errors others made, bent over backwards with genuine kindness and assisted a customer who was paying only the cost of a deductible for a defective product. For me this was not a simple little ‘fix’ and the way Tyler and Keenan helped me, they renewed my faith in humanity in a really challenging week.
I am a customer of Verizon because of the incredible customer service from this store and the staff at this location consistently over the years.”
“Mattie, was very knowledgeable ,friendly smile, she solve my issue quickly! !thank you so much my 16 apple had frozen, i was unable to reset even after looking At YOUTUBE, i still could not reset! But Mattie did!quickly”
“Came in to the stelzer location talked to Ty about my problem with my phone boom ? in no time he heard exactly what I needed got me an upgrade faster then ever transfered all my stuff with np Mann this guy is talented not only is he knowledgeable about his stuff he's very kind an explained everything needed also changed my grandaddy plan glad I visited Ty at the Stelzer location”
“I would love to say thanks to miss daeja she was able to transfer all my information and give me the best deal and I got some extra gifts all for the same price which was very affordable and great thanks so much and she is very polite and funny great customer service agaent”
“SHAFI WORKS MAGIC!
I'm not a regular customer but I am now!
Had a problem retrieving my Gmail for two days after buying a new phone, due to my old one's screen being crushed. I couldn't log in a PC, laptop, or tablet. Took both phones to Shafi, less then 10 minutes and I'm back!!!!. Gmail retrieved. Nice deals on phones and repairs!..”
“Devin was super nice. Would recommend him to anyone who comes to the store. Thanks At&t keep up the good work. Also he saved us over a hundred dollars a month on cable internet cell phones.”
“Awesome service , went to purchase groceries before snow store and seen Bill awesome guy , who assisted me with screen and battery replacement as I checked out phone was done in no time.”
“Super nice, and fast. Fixed my phone screen less than 15 mins. They were busy and they still made time to help me last min. Thanks guys. Will definitely come back!”
“Malek was very very helpful.came in on memorial day.totaly solved my problem and helped me pick out a new phone and get me all set up.i will be coming back to this boost from now on.5 stars”
“The repair guy was honest and said if they can't get a part, then they won't try and fix the item..Plus, this guy went over and beyond and found me the item I wanted repaired on eBay for cheaper than their repair cost. That was real cool of him, and I did just what he suggested ?”
“I stopped in to get a new iPhone, but didn’t have much time available. J.J. greeted me as soon as I entered the store and took care of me in a way that made me feel like a family meneber, even though we had never met, before. I got a great new phone and all my ‘stuff’ transferred over from my old phone and it was done FAST! I am not very good with technology, but J.J. took care of EVERYTHING for me. I can’t say enough good things about my experience. I was NOT looking forward to the process, but it was very pleasant.”
“If it wasn’t for Jaryn the Manager I would be losing my mind. He successfully guided me through the porting process with patience and professionalism. It took two visits and multiple authentications but I couldn’t have done it without him! Dude is a pro!!”
“My experience with Nabeel was more than I expected. He was very helpful and very kind. I will be bringing other devices and recommending others do ad well. Thank you.”
“Hands down thee best services I've ever received. She was very patient with me and kept me happy the entire time I was there. This lady deserves a raise and a promotion. She really care about her customers needs”
“Good customer service. The guy in store held a phone for me because it was the last one of that kind in stock and my other phone had stopped working on me. I love my new phone.”
“I stopped by Boost Mobile today! I saw on Facebook they were doing an event. Visit with Santa and they were handing out free toys! We took our 2 year old daughter! It truly was so so nice! She has talked about it all day! Is was so great! It truly was. I was worried pulling in they would try to pitch us. Which I would if totally understood if they did. But they let us enjoy the time with our daughter! And visit with Santa. Gave her a free toy! It was awesome. All the staff was amazingggg!! Truly amazing! My contract is almost up with Verizon and I do plan to check Boost out! Thank you for today Boost Mobile! ? ? Your Santa was amazing! My daughter even thought it was cooler that he was sitting in a snow globe! Thank you!! ?”
“Sales manager Noor was absolutely amazing and very helpful. She made the process seemingly simple and never broke her professionalism even when handling several customers at the same time. I’ll definitely be back because of her.”
“James provided outstanding customer service during my visit to the Cricket Wireless store. He was welcoming, knowledgeable, and clearly experienced.
He took the time to explain everything thoroughly and made the process easy from start to finish. I truly appreciated his professionalism and positive attitude.
This will definitely be my go-to Cricket store from now on. Highly Recommend”
“Karla has excellent customer service she treater with awesome care and professional attention thank you cricket for having Karla at the Broad St. location she needs to train other managers at other locations Thanks Juan Woods”
“Stopped at this location just left alum Creek and they were closed down The gentleman name Ty was closed for the night but wasn't done so he let me get an upgrade rq an fast I told him I would have to wait till Friday he said no no no lol Thanks Ty!”
“Sarah was great helping me get my new phone and download contacts, calendar, emails etc from my really old and very slow phone. It took several hours due to the slowness of my phone.”
“Skylar was amazing. She was patient and kind to every customer that came in. Working alone in the afternoon, I have never seen anyone multi-task with such proficiency and professionalism, never wavering, never faltering. She is a great asset to this team. Thank you Skylar”
“Christina was excellent. She was knowledgeable of Verizon policies and professional. She helped my family transfer from T Mobile to Verizon and transferred my daughters' Android data to Apple. I was impressed by her ability to navigate both operating systems.”
“They were super friendly and helpful replacing my screen. I purchased a case a screen protector after and it took less than an hour. I walked around and grabbed a bite to eat in the meantime. Good value imo.”
“Nick was amazing, he went above and beyond and helped explain everything to me and was very friendly. It was a very smooth process and he took away all my worries and answered my questions with confidence, I can’t thank him enough.”
“Our experience with Tomina was a 10/10 ! She helped us as soon as we walked in . We got the plans we wanted and the phones we wanted . She also helped us set up our new phones and switch everything over. In the future with anything we need regarding our service hopefully she’s there to help us again :)”
“Went in there today needing a phone immediately and Jacob was very kind and professional great customer service even looked the part! Nowadays it's hard to find good customer service, so thank you Jacob and I love my phone! ?”
“Great experience! They helped me upgrade my 12 pro max to the new 17 pro max! They were helping 2 other customers, as well as me, so they weren’t able to explain everything to me as they would have if it was just me. Misunderstood the delivery information but other than that, super fast and easy!”
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“The store manager that waited on me was very knowledgeable and very helpful. I have never had a more enjoyable experience. This is the best experience I have ever had at a Verizon store.”