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“Andy was very professional. He explained with details everything he was doing. I am very happy, pleased and satisfied with the work he did in my house. If I could give him 10 stars ⭐ I would do it. 👍”
“Shane was excellent! I never write reviews but he was exceptional. Shane took the time to listen and assist my daughter and I after a difficult day. I forgot my Apple ID and Shane calmly walked me through step by step.
It was refreshing to work with an experienced professional. We sincerely appreciate the time and guidance. Thank you Shane!! 6 STAR Service!”
“My screen protector was shattered. I walked into Wilmington Verizon store where I got my iPhone 17 last year. The store technician walmly received me and promptly replaced the screen protector free of charge.”
“I couldn’t be happier with the service and product I received today. Riccardo was phenomenal. There’s a lot that goes into these services, and Riccardo was patient with me and understood all of the intricacies involved. As far the product goes, I substantially improved the quality of the internet at a much lower price than I was paying.”
“Shane was super helpful - answered my questions quickly and recommended the best product and solution.
He was also super patient when my phone died halfway through the transaction and I was using Apple Pay 😅.”
“Dylan was amazing. I came in because I was having issues with my S23 Galaxy battery and since I was due for an upgrade, we went for it. He helped transfer all data from the old phone to the new S26 Galaxy. He made sure I got all the discounts and promotions available, including the 'free' tablet. He was great to work with: patient, friendly, knowledgeable, and very good-natured. I'll go back to him in a heartbeat if I ever have any issues in the future. Well done, Dylan, and thank you for all your efforts!”
“I just want to give a shout out to Amira and Miguel for their excellent, above and beyond, customer service and helping me through a difficult iPhone issue today. They both were diligent and extremely patient. This afternoon Miguel needed to work through two different Verizon technicians to solve the problem for me. This is where I bought our three phones at the beginning of this year. Both times I’ve had great customer experience, which started with King……Keep up the good work, everybody!”
“Such patience! I didn't just pick up a new phone, I got help transferring everything from the old phone to the new one, as well as answers to all my (dumb) questions!”
“Ask for Erik 305 boston road Billerica
Really fantastic customer service.
People like Erik make consumer confidence real
Thank you Erik”
“Luiz at the Verizon store was friendly and extremely knowledgeable of the many products in the store. He helped me with replacing my damaged phone and porting what wasn't damaged onto the new one.”
“Owen in the Needham, MA Verizon store is the Best! He’s professional, personable, knowledgeable while also being a great listener and troubleshooter! He deserves corporate recognition and a raise since he’s such an ambassador to the brand! Thanks so much Owen:)”
“I visited the Store on Causeway Street because my previous Carrier was causing me issues, and not willing to work with me. Robert Dalton went above and beyond to get me everything I needed and wanted! He guided me every step of the way, with class and urgency. I would highly recommend this Location, and if you can get Robert to assist you, you'll be in great hands!”
“I just took my phone to T-Mobile at the Arsenal Mall in Watertown. I had tried to change my phone to ring longer and used a code from the internet. My phone then stop taking all calls and and blocking any voicemail. Marcos Rodriguez was wonderful. He quickly and efficiently corrected the problem. He was respectful and has a kind manner that put me at ease. Thank you Marcos!”
“Daury G., Yvelisse R., and the guy that opened for Post Malone went out of their way to be helpful to me and set up my new phone. Great group of young professionals.”
“Incredible experience because Ben made it so - he is the best customer rep I’ve ever interacted with, and he made going into Comcast, one of the worst places in the world, a joy. Thank you Ben. Give him a raise.”
“I want to say I had a great experience at this store. Jonathan was amazing and very helpful and knowledgeable. His staff was also. I’m enjoying my New Apple Phone. I would recommend going there.”
“I had a simple problem that wasn't so simple. Monique was super patient, cheerful and stuck with it until solved. She was also handling the entire store single handed and was great at multitasking with 2-3 customers at once. I appreciate her skills and good humor!”
“I had one of the best customer service experiences I’ve had in a long time thanks to Deandre at the T-Mobile store.
I came in fully intending to exchange my new phone because I was convinced it wasn’t the right fit. Rather than rushing me through another transaction or trying to persuade me with a sales pitch, Deandre took the time to truly understand what I was experiencing. He had me compare several phones, encouraged me to actually hold and use them, and even let me try the camera on his own phone so I could experience it in a real-world setting.
What impressed me most was his patience, kindness, and professionalism. He never dismissed my concerns or made me feel like I was being difficult, even though I had already exchanged my phone once. Instead, he helped me separate the phone itself from the bulky case that was affecting my perception. He even refunded the accessory and suggested I purchase a slimmer case elsewhere because he wanted me to love my phone, not just complete a sale.
By the end of the visit, I realized the phone I’d been ready to return was actually the right one for me. That happened because Deandre listened first, educated second, and never pressured me. Customer service like this is rare, and it’s exactly why I would recommend this T-Mobile location to friends and family.
Thank you, Deandre, for treating me with patience, respect, and genuine care.”
“Went here to trade in my old phone for a new one. Melanie handled my case and made what was normally a dreadful process an ez one thanks to how she worked w/ me and answered all my questions. Great service overall, will probably stick to this store in the future!”
“Absolutely amazing experience! Mustafa went above and beyond to make sure I had a working new phone, even though it was closing time. His patience and kindness really stood out! The store manager Rami was very helpful too; you can tell this team truly cares about their customers. Hands down the best Verizon store I have ever been to.”
“I was at this location the other day, picking up a new phone. While waiting to transfer everything from the old phone, I observed the most impressive thing. An elderly woman came in, looking for help to get her Pandora music back on. The young man patiently assisted her; didn't ask if she was a T-Mobile customer, he just helped her. I'm a longtime T-Mobile customer, over 25 years, because of their excellent customer service both on the phone and in person. I just wanted to highlight and applaud the kindness & service extended to that senior citizen; it made my day.”
“The staff here is incredibly friendly and super helpful! I got my new phone set up in no time, and they made sure I understood everything about my plan. A great experience overall!”
“The staff of the T-mobile shop in Harvard Square (store 5214) cannot be praised too highly. I visited the store over a period of 3 days (Oct. 16, 17, 18 2025) and was greeted courteously and had my questions answered and problems dealt with. Everyone was very patient (I am not good at technology) and no one tried to sell me a phone that was locked into their network and therefore would not work overseas (Note to Tmobile: you lost a sale there. I needed a new phone and would have bought one from you. As it was, all I did was transfer the chip from the phone I got from you 8 years ago, which was NOT locked into your network, to a new, unlocked phone which I purchased elsewhere.) But my point is not to criticize the company, but rather to praise the workers who are its living face and do a terrific job. I noted that other customers received the same considerate attention that I did. And not all of them were old fogies like me!”
“Extremely friendly and knowledgeable staff who were beyond helpful in resolving one of the most bizarre phone issues I've ever experienced. Huge shout-out to Karizma and Ray in particular!!!”
“Nadir was exceptionally helpful. We came into the store a little frustrated because our phone was malfunctioning. He reviewed our contracts, all possible offers and discounts, and we left with free phone upgrades and a big cut in cost for our home FIOS! He was also very clear and patient in handling our questions. It was a very pleasant, easy experience.”
“I was first approached by a woman representative who acted like I was cutting the line, telling me there were people in front of me. Even though I only approached the desk to see if I needed a number to be helped. I was totally embarrassed when she led me to a chair to sit and wait. After waiting my turn I was helped by a representtive named Justin. He was absolutely the nicest, most friendly, and knowledgeable person I've met. He went over all my concerns, showed me alternatives to my service, and offered prices on different plans. If there is an employee award, I think he should get it. If I ever have occasion tgo go back, I would definately want him to wait on me”
“So pleasantly surprised about the helpful service - go to this store! I had a problem with a trade-in phone and the corporate t-mobile was not resolving the issue. The store manager Michelle was incredibly helpful, kind, and resolved the issue in a couple of minutes. Incredible customer service!”
“they have always been courteous and helpful. came across them by chance when i was dropping off a ups package but discovered that they offer multiple services. changed my phone plan too while i was in there for a better one.”
“The team here is amazing! They were super helpful in setting up my new phone and answering all my questions. I left feeling really satisfied with my experience and can't recommend them enough!”
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“Absolutely amazing service! The staff was incredibly knowledgeable and helped me find the perfect phone plan without any pressure. I left feeling valued and excited about my new device!”