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“Came here twice to ship important international packages, and Tom was incredibly helpful and kind both times. Both packages arrived on time with no issues. This is the only store I’d trust with shipping important items internationally.”
8:30AM - 6:30PM
101 Middlesex Turnpike, Burlington
Mailbox Centers
“It is so refreshing when you go into a store, and you experience, exceptional customer service. From the moment you walk in, you feel like the people behind the counter are in a good mood, genuinely happy to have customers and just being down to earth and cool. The three guys who work at the store are just super cool! I was only in there for a few minutes, but I had such a fun experience chatting with them. It’s so refreshing because sometimes nowadays you walk into a store and the person behind the counter doesn’t even make eye contact with you, doesn’t say anything when you say hello and doesn’t smile and does not engage with you. I don’t understand that. But thankfully, there are stores like this! Rock on guys. I’ll always come back!”
“Fast and easy to drop off a pre labeled package. But they do everything rlse well too. I've used them to ship other items. Yhey are friendly and knowledgeable about shipping.”
8:30AM - 6:30PM
831 Beacon Street, Newton Centre
Mailbox Centers
“I have used this UPS store for conference printing needs including event signage, table cloths, pop-up banners, brochures, and other items. Everything is ready on time (or even before deadline!) and the owner and staff go above and beyond to meet your printing needs. This store has quickly become my go-to local shop for printing.”
“My experience was very pleasant! I had great customer service today from James G. He was so patient, kind, professional and helpful. I will definitely return to this location again!”
“Highly recommend! Becky and the staff went the extra mile to assist me with putting a package together - beyond what she had to do and I had to note how much I appreciated her kindness and time!”
“The most friendly and bright UPS employees I’ve ever met. They helped me for like half an hour while I printed and laminated a bunch of documents, and were exceedingly patient the whole time. Ron is a GOAT!”
“Easily the friendliest and most helpful store for shipping that I’ve been to amongst all vendors. Thanks for being a great part of our back bay Boston community.”
8:30AM - 7PM
1363 Boylston St, Boston
Mailbox Centers
“Exceptional notary and printing services. Kevin and Ryan were both extremely friendly and walked me through the whole process with ease. I’ll definitely be back for any future needs.”
8:30AM - 6:30PM
675 VFW Pkwy, Chestnut Hill
Mailbox Centers
“Customer service at the UPS store on VFW Parkway in West Roxbury, Mass is amazing! Very personal service and care into everything they do. Makes sure you’re not over spending for something you don’t need. Andre is the best!”
“Nimi you are a star! Can only recommend this shop for your shipping needs.
Had to shop important documents with FedEx and the employee named Nimi helped me and handled it extremely professionally, made sure everything was correct and went above and beyond to make sure it was all filled out perfect.
Was efficient and quick but took the time needed to make sure everything is the right way.
Will come back for sure.
Thanks for great service.”
8:30AM - 6:30PM
15 Lincoln St, Wakefield
Mailbox Centers
“I asked these folks to pick up an auction item from a nearby location and express ship it in time for Valentine's Day for my wife. The whole transaction went smoothly and the item arrived nicely packed and on time. Super happy with the service!”
“When a return policy required I pay for shipping, Nick G and Amari A was willing to cut down the box it was originally shipped in to help me limit costs. Top class service right there.”
“I like this place, including the hours they have. I ship and pick up boxes all the time for the past 6 years and never had a problem. If you are going to send something make sure you check your address and make sure its correct. If you give the company the wrong info, don't be shocked that the package was sent somewhere else. Make sure you read up on their policy when picking up a package. Go ahead and ask questions so you are all clear when picking up. Customers should be accountable when they make a mistake. it's common sense.”
“This is the BEST UPS store. Everyone that works there is so so kind and helpful. A few weeks ago I went in with a package that was too big to fit in any existing boxes and the woman behind the desk helped me create a box that fit my package. I also use them frequently for printing things. I've used them baby/bridal shower items and signage for my wedding as well as work events and always had a great experience.”
“I had such a positive experience at this UPS location today. The two guys working were so kind and helpful, it brightened my day! They went the extra mile to help me figure out everything I needed.”
8:30AM - 6:30PM
955 Massachusetts Avenue, Cambridge
Mailbox Centers
“I am so grateful that this is my local UPS store, because everyone that works there is wonderful. Not only are they fast and good at what they do, but they are always friendly, warm and helpful, even though it's almost always extremely busy, and in a pretty small space, too. I hope the people that work at this location know that they are appreciated and add a little bit of brightness in this world! If you have any UPS needs that require a patient and helpful employee, this would be the one to go to.”
“Extremely reliable UPS Store and always my go-to. The owner is incredibly professional and clearly manages the store very well. I’ve used them many times and have never had any issues.
Everything is always handled efficiently, professionally, and with care. Thank you for being so consistently reliable and making everything so easy!”
“Daisy is the MOST KINDEST PERSON EVER! She help me ship out a package that was going to Germany she made the shipment so EASY! She was very fast and helpful with everything I WILL BE RETURNING BECAUSE OF DAISY KINDESS I RECOMMEND THAT YOU GO TO THIS STORE DAISY IS THE MOST HELPFUL AND LOVELY PERSON THANK YOU DAISY I WILL BE BACK”
“Justin was amazing at your Belmont store! I was standing in line and a customer went right in front of me ( aggressively ) and he was very customer service oriented . He deserves some recognition.
I will definitely be back to your Belmont MA store to drop off packages. Thank you so much for hiring him!
Very helpful and very quick to take my return! So friendly and I will recommend UPS Belmont to many of my friends.”
8:30AM - 6:30PM
405 Waltham Street, Lexington
Mailbox Centers
“Nicholas is the MAN! He had a full line of customers, and bazed through them, including me. Tip: be as well prepared as possible before you come in. If you are, Nicholas will surely get you on your way fast and very professionally.”
“Excellent service here. I come here because my town USPS is so terrible lol. USPS has been gutted by the gov to push private companies to take over but the problems from that isn't the fault of the location. The employees here have always been super helpful and friendly.”
“Excellent staff and very quick service. My relatives always complain about the pain of shipping items and returning items so I used to avoid both as much as possible. Then I came into this ups for a return earlier this year and I was blown away by how friendly and quick it was. In town FedEx is 20 mins at counter apparently, but this was in and out in under 3 mins for shipping past week. Glad for this option!!”
“It’s truly the staff that makes this place stand out. Scott and the entire team, along with everyone else I’ve gotten to know, even if I don’t know everyone’s name, are incredibly kind, courteous, helpful, and genuinely appreciative of their customers. Every interaction has been positive, and they consistently go above and beyond. Outstanding customer service! Thank you all :)”
8:30AM - 7PM
200 F Main St, Stoneham
Mailbox Centers
“I visited UPS because I wasn't sure what to do with my package. The staff was incredibly helpful and walked me through the entire process step by step. They made everything easy to understand, and the whole experience was quick and efficient. Their friendly customer service made me feel confident and relieved, and I left very happy with the experience. Thank you for making what could have been a confusing situation so simple!”
“I have been coming here for many years for various reasons, it never fails to shock me how overly helpful, kind and generous the workers are with their time and guidance regardless of the line out the door. And very efficiently I might add. The patience of the staff is impressive. They feel like a small community business regardless of the national brand they carry. ?”
8AM - 6:30PM
2 Neptune Rd, East Boston
Mailbox Centers
“HORRENDOUS CUSTOMER SERVICE PROVIDED TO ME BY THE MANAGER, HOWEVER, WITH THE ASSISTANCE OF CUSTOMER SERVICE REP. VANESSA I WAS ABLE TO RESOLVE MY PROBLEM IMMEDIATELY !!”
“Kinza helped me process a drop-off and a fax today and she was friendly, helpful, prompt, and conscientious to the highest degree. 10/10, highest recommendation!”
8:30AM - 6:30PM
1268 Broadway, Saugus
Mailbox Centers
“The staff are always friendly, helpful, and quick. They don't always open right at 8:30 AM, which can be tricky if you are in a rush. Be mindful that this location may open a few minutes late and there can be a line of people waiting for it to open. Love that they have tape and other shipping supplies available if needed!”
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“So far beyond exceptional customer service that the phrase doesn’t come close. They restored my faith in humanity. I know how that sounds. I’m saying it anyway.
I’ve been coming to this store for years and they have always over-delivered. Every single time. But there’s one recent visit I can’t stop telling people about. Torrential rain, and I had something that absolutely had to go out that day by air because many people were counting on it. I’d already been to two other places that told me they couldn’t do it. I got here barely at the wire, and that’s when I realized I’d left a key part of the package behind at the last place. Everybody works against the same deadlines. The difference here is that they held things up, insisted I could go back and get it and they would solve still getting it out by air that eve.
The two people working, one of them the owner, could see how important it was to me and how desperate I was, and what they did was epic. Nothing I would ever have asked for. Honestly, nothing I would have imagined would or could be offered.
I’m not saying this so anyone walks in expecting the same thing, because that wouldn’t be fair to them. I’m saying it because it’s just one more example of how they treat people - indicative of how they’ve always treated me and other customers, and clearer than ever: How they as individuals treat everyone. It went so far past anything the job asks for, and they didn’t know me from anybody. They did it out of pure kindness. That’s just who they are.
And it wasn’t only the two of them. It affected other workers and likely cost something too. I’m grateful to every one of them and it’s clear the owner has done a phenomenal job hiring the same exceptional people.
Again, No relation, nobody’s paying me. They took such good care of me as always. That kindness gave me hope and comfort, and it honestly made me well up on the ride home. Especially in times like these, it meant more to me than I can say. Thank you, all of you.”