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“I had such a frustrating experience trying to return a hotspot I originally purchased from a third-party Verizon retailer (539 Granite St) — not realizing at the time it wasn’t a corporate Verizon store. Even though I was within the 30-day return window, they refused to accept the return simply because I no longer had the original box.
After going back and forth for days between that store and Verizon customer service, I was completely overwhelmed and getting nowhere.
Then I went to the Verizon store at South Shore Plaza — and that’s where everything changed.
Steven stepped in and completely turned the situation around. He was incredibly kind, patient, and genuinely cared about helping me. He got on the phone with Verizon customer service with me, advocated on my behalf, and made it his mission to find a solution.
Not only did he help resolve the issue, but he also went above and beyond — printing my return label and even providing a box so I could ship the item back right away.
I honestly can’t say enough about how much time, effort, and compassion he put into helping me. After such a stressful experience, he made me feel heard and taken care of.
Steven deserves serious recognition — employee of the year, without a doubt!”
“I came in today to trade my old phone in for my new one. We met with Ron and he made the whole process feel seamless. He was significantly better than any other worker I’ve dealt with in the past. It was super quick and he had us in and out. He also actually listens to you which is a rarity nowadays lol”
“Deandre Warren at the Verizon store in Abington was very helpful knowledgeable and professional he set up my new phone and gave me good advice and installed a phone protector on the front. I would go back there if I ever needed help with my phone. Give him a raise immediately.”
“Stopped in with a broken SIM card and Nick was able to assist me and give me all the information needed and fix my issue! Best service I’ve had at Verizon! Was in and out very quickly.”
“Incredible experience because Ben made it so - he is the best customer rep I’ve ever interacted with, and he made going into Comcast, one of the worst places in the world, a joy. Thank you Ben. Give him a raise.”
“My company used Partners Technology to move our Existing Mitel System to a new office location. Partners ordered our new service to the new location, saving the company money and ensuring redundancy. All staff from Sales to service and technical support and training were amazing and knowledgeable to work with.
I then moved to another company that was planning a move as well and we worked with Partners again. They ordered and set up our telephone and data network. Again, Partners Technology were great to work with. When you find the best….why look any where else!
When you call support at partners you always get a live person. This feature can’t be found in many companies in this day and age. I would give them 10 stars if I could. I Highly recommend Partners Technology!!!”
“Super fast service. Hardley any wait at all. Nice cushioned benches set up if waiting. Now I did drive all the way up to Roslindale, only to find the old shop closed. But it gave a nice referral on the sign in the window for the Hyde Park Ave. address.”
“Popped into this location recently and had a great experience! The service was super quick and efficient, with barely any wait time. A big shoutout to Rocky for providing fantastic customer service—he was extremely helpful, knowledgeable, and made the whole process completely hassle-free. Highly recommend seeing him if you need help with your account or upgraded devices!”
“Went here to trade in my old phone for a new one. Melanie handled my case and made what was normally a dreadful process an ez one thanks to how she worked w/ me and answered all my questions. Great service overall, will probably stick to this store in the future!”
“The guy in there is VERY helpful & spent a cpl days with me trying to figure something out , knows his stuff informed me he has been there 14 yrs , great multi tasker, bilingual , professional, cool guy ??”
“Extremely friendly and knowledgeable staff who were beyond helpful in resolving one of the most bizarre phone issues I've ever experienced. Huge shout-out to Karizma and Ray in particular!!!”
9AM - 1PM 2 - 5PM
1224 Hyde Park Ave, Hyde Park
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“The technician name Mark was on time was very courteous and kind. Explained everything he was doing, a true professional. I appreciate the service he provided today.”
“Super friendly staff who went above and beyond to help me set up my new phone! The store is clean and well-organized, making it easy to find what I needed. Really happy with my experience here!”
“We spent nearly 1 month with Verizon customer service on the phone trying to resolve a problem accessing our account. They were unable to resolve it and recommended visiting a Verizon corporate store for in-person help.
I scheduled an appointment and was prepared for battle. The first person was not having much luck, but I think she may have been new. Just as things were looking dire, Chris the manager stepped in and saved the day!! We were were extatic to have our problem solved. I would rate Chris with 5 stars.”
“Love this place! Great service helps with any questions! Very patient with you. I was here for 1 hrs getting help with more then 1 issues , left happy and completed from all issues!!”
“Moe was 10 stars. He helped us save a ton of $$ switching to Xfinity and helping us decide which services would work best for us He was friendly, considerate and patient and has helped us navigate the system on several occasions. If you need a cable(streaming/internet/mobile phone)guy, go see Moe!”
“Joanna was awesome and walked us through the entire upgrade process. She even helped my dad troubleshoot the data transfer process when he forgot his Apple ID. Couldn't have asked for better customer service!”
“I had the best sale rep at the Belmont store. He went well beyond to help me resolve an issue I was having with my phone. He worked with Customer Service to resolve my issue. I did not feel rushed and he explained everything to me. You need more Sales Representatives like him. Very knowledgeable. 5 star service all around.”
“Super friendly and helpful staff, even when I was going in to cancel my service! They made sure all my questions were answered and made me leave with a very positive impression of the place!”
“The staff were amazing—so friendly and easy to talk to, especially Sheed! They were patient, understanding, and had us laughing the whole time. Definitely a 10/10 experience.”
“i struggle a lot with anxiety, and getting a new phone plan made me feel really nervous! i was anxious especially because i didn’t know what to do or much about them, but i believe her name was cidney?!? sydney ?? oh my gosh i feel bad :( i didn’t get a good look at her name tag, but she was LOVELY!!!!!!!!!!!!! so patient and understanding with me, and her jokes made me feel at ease! i didn’t feel nervous asking her questions and it was honestly just a really nice experience overall!!!!!!!!!!!!! she is the best :)”
“I came in during a very difficult time after my friend’s mother passed away, and the representative Mr. Fan Fan who helped us was truly incredible. He handled everything with kindness, patience, and genuine compassion while helping us cancel services. It meant more than I can say. He is an absolute credit to your team — truly one of the best people I’ve ever dealt with.”
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“Incredible experience. Soon as I walked through the door I was greeted. Positive attitudes. I had interactions with both Tao and Tara who exceeded my expectations. I won’t lie dealing with xfinity over the phone is a headache so I wasnt sure what to expect walking into the store. They answered all my questions. Educated me with what’s going on with my services all right as closing time was rounding the corner and you couldn’t even tell by how they were so happy to assist. 10/10 I will drive there over and over again before I pick up the phone to call Xfinity. Totally worth the gas prices to have such a pleasant experience.”