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“I had such a frustrating experience trying to return a hotspot I originally purchased from a third-party Verizon retailer (539 Granite St) — not realizing at the time it wasn’t a corporate Verizon store. Even though I was within the 30-day return window, they refused to accept the return simply because I no longer had the original box.
After going back and forth for days between that store and Verizon customer service, I was completely overwhelmed and getting nowhere.
Then I went to the Verizon store at South Shore Plaza — and that’s where everything changed.
Steven stepped in and completely turned the situation around. He was incredibly kind, patient, and genuinely cared about helping me. He got on the phone with Verizon customer service with me, advocated on my behalf, and made it his mission to find a solution.
Not only did he help resolve the issue, but he also went above and beyond — printing my return label and even providing a box so I could ship the item back right away.
I honestly can’t say enough about how much time, effort, and compassion he put into helping me. After such a stressful experience, he made me feel heard and taken care of.
Steven deserves serious recognition — employee of the year, without a doubt!”
“Deandre Warren at the Verizon store in Abington was very helpful knowledgeable and professional he set up my new phone and gave me good advice and installed a phone protector on the front. I would go back there if I ever needed help with my phone. Give him a raise immediately.”
“Keith Mantell at the Verizon store in Weymouth, MA was so patient and helpful today in getting my phone service back up and running. He took the time to walk through everything and made sure the issue was fully resolved. I really appreciate the great customer service!”
“Big shoutout to Ron for helping me upgrade my phone. He has explained to me all my options in detail, and gave me pros and cons based on my personal preference. Highly recommended”
8:30AM - 1PM 2 - 5:30PM
3 Batterymarch Park Suite 200, Quincy
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“We have been with Breezeline (MetroCast previously) for many years. We utilize the service for our expanded cable TV and our internet service. We are very pleased with the service provision overall in regards to reliability, customer service/support and functionality. A five star rating is withheld because of a very few interruptions and the lack of seeking customer input with periodic surveys regarding programming and internet services.”
“Vuong and Patrick were both terrifically helpful in creating a new plan at a more reasonable price! Vuong was particularly helpful and available on the day all of the equipment was installed. For me, dealing with Xfinity is generally a nightmare! Vuong and Patrick made it entirely bearable.
Thanks to you both!!!”
“Went here to trade in my old phone for a new one. Melanie handled my case and made what was normally a dreadful process an ez one thanks to how she worked w/ me and answered all my questions. Great service overall, will probably stick to this store in the future!”
“I was assisted by Omar after an unpleasant experience with xfinity virtual assistant. He was knowledgeable, patient, and thorough with his support. I walked away feeling like my concerns were heard, honored, and addressed. Thank you to Omar.”
“The female staff members in the day time are very pleasant and professional! I enjoy the courtesy and professionalism they use with their customers, ESPECIALLY when dealing with rude and aggressive customers. The store is always clean and inviting. The attitude of staff members makes it an easy choice for my check cashing store needs!”
“Came in with my mom to take on some important reconfigurations of our family's phone plan--as with so many aging parent projects, it was both a mundane and sensitive mission. Carmelot (and his colleagues--they are a good team) was sensitive, patient, through, competent, professional, effective, and friendly. We walked out mission accomplished and grateful. We were there awhile and saw a number of other customers walk out with what they needed.”
“The guy in there is VERY helpful & spent a cpl days with me trying to figure something out , knows his stuff informed me he has been there 14 yrs , great multi tasker, bilingual , professional, cool guy ??”
“Came in to upgrade two lines. Excellent service from Dimitrius. We also really appreciate his patience because my wife’s data transfer took much longer than expected. Thank you!”
“Best Verizon store in the area. All the employees go the extra mile, especially Russel, who I mainly dealt with. He was helpful, not pushy, and a super friendly person. Ended up buying 3 new iPhones because of him.”
“Aly and Angel were very helpful when I visited the store to resolve an account data issue. Highly recommend visiting this store with any T-Mobile related inquiries. You will get quality and transparent service. Thank you Team.”
“I went in today to set up a new account for Internet at my apartment. I was immediately greeted at the door and set up to work with a representative once one was available. The store is extremely clean. I was then greeted by Destiny who couldn't have done a better job assisting me. She assessed what I needed and went through all the steps to make sure I had what I needed. She was super friendly, very conversational and was a pleasure to work with. I went home and set up my modem in a matter of minutes with zero issue. They also gave me a free charge stick which was a welcomed gesture. Perfect experience all around.”
“Joanna was awesome and walked us through the entire upgrade process. She even helped my dad troubleshoot the data transfer process when he forgot his Apple ID. Couldn't have asked for better customer service!”
“I was here with a friend who had a problem with her service due to an unsolicited change. The on-site personnel were friendly and supportive ultimately solving her problem to her satisfaction.”
“I had the best sale rep at the Belmont store. He went well beyond to help me resolve an issue I was having with my phone. He worked with Customer Service to resolve my issue. I did not feel rushed and he explained everything to me. You need more Sales Representatives like him. Very knowledgeable. 5 star service all around.”
“Marlena is the best of the best! She resolved an issue with my phone, and went above and beyond to ensure my new service was up and running. She was kind, patient, and extremely professional. Marlena demonstrates what exemplary customer service should look like. ????????????”
“Great customer service. They get the job done not half job but they get the whole job done for sure. They are also cheap. If you know how to budget and know all their promotions and prices it's great dealing Xfinity to save. Thank you.”
“Ben Antoine is a superstar! I left my company so I had to return my iPhone. We live in Maine and my wife went online and ordered an iPhone 17 from T-Mobile. I was in the Brockton area so I dropped into the T-Mobile at the Westgate Mall. I walked in and immediately Ben came up to me and said could I help you and I told him my situation he went in and saw that the purchase had not been completed and he completed it. He also walked my wife who was on speakerphone through the process and had me out of there in 15 minutes with a new phone. Ben is WHY we are with T-mobile! We were with Verizon and AT&T before and they pale in comparison concerning customer service. I also cut the cord at my Mom’s in Easton and converted her Verizon cell phone to T-Mobile as well as the T-Mobile Internet service.”
“Yuki is excellent and professional! Verizon needs to keep her at all cost. Unfortunately, another person at the downtown store was too impatient and bored to care and messed up my order, but Yuki took the time to fix it and I'm very grateful :) 10/10”
“Store was a little messy but employees were very friendly and attentive. Malcolm had my order of a cable box and internet router all ready to go and I was out of there in less than 10 minutes.”
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“Dory gave excellent customer service. She was super helpful and was patient and answered all of our questions and successfully did what we needed. 10/10 customer service”