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“Whatever they're paying Lee needs to be doubled. He was a one-man army in there today and helped me so much that I've left with the positive impression of UPS that I never had before. Thank you Lee. I wish you the best.”
“i love this store. the man who works at the front desk, i’m not sure of his name but he has a buzz cut… he consistently goes above and beyond to help and he makes what can often be a huge hassle into such an easy experience. thank you!”
“I have been to several UPS stores from East Boston to Woburn and this one is the BEST! The customer service is great- I wish I got the guys name bc he could multitask AND stay friendly - all while working quickly! I don't live in the area but If I did- this would be my go-to location. They have plenty of parking and even have 3- 15 min parking spots right in front. Convenient if my hands are full!”
“I went in a week ago and it was beyond busy. I overheard salty language, noticed a mountain of boxes waiting for UPS to pick up, a growing line and not enough help. There was one woman standing behind the register, not doing anything. Perhaps she was a trainee? The one woman that was working was doing a fantastic job, quickly juggling multiple transactions, working the computer, the phone, etc. - which was extra amazing considering she had one arm in a sling.
Thought somebody should know.”
“Becky at this Woburn store was so helpful. I had a box of Verizon equipment to return following their instructions to just "bring to any UPS store". Becky helped me understand the additional information needed and I was able to easily find it on another piece of paper in the box (hint: the "MA" number). With that number she took care of it all. Done. Easy.
Why is this so special? Because three days earlier, I took same box to UPS in Arlington Heights. They made me leave. "what were they supposed to do?". Told me to call Verizon. They were supposed to be like Becky in Woburn.”
“I needed pictures to renew my Canadian passport. The team was very professional and knew exactly the requirements for the pictures. The whole process was seamless and very efficient”
“I like this place, including the hours they have. I ship and pick up boxes all the time for the past 6 years and never had a problem. If you are going to send something make sure you check your address and make sure its correct. If you give the company the wrong info, don't be shocked that the package was sent somewhere else. Make sure you read up on their policy when picking up a package. Go ahead and ask questions so you are all clear when picking up. Customers should be accountable when they make a mistake. it's common sense.”
“I was confused about my returns, and ended up causing quite a hassle with my mistakes, but the employees were SUPER helpful and very gracious about it! Definitely five stars!”
“These guys know how to pack a box! Every time I go here, Geo provides amazing customer service. It truly brightens my day. I highly recommend The UPS Store for all your shipping and printing needs.”
8:30AM - 6:30PM
15 Lincoln St, Wakefield
Mailbox Centers
“Very efficient service! I came in to drop off an amazon package I was returning, and I didn't realize how quick it was! I had a code on my phone and just came in with the package, they scanned the code on my phone, gave me a receipt, and even a coupon for discounted services! I had multiple errands to run that day, so thank you to Mary for making my experience positive and quick!”
“Professional and caring staff. Kevin went above and beyond in customer service. He’s my go-to guy when I need something mailed when I’m in Boston. Thank you!”
“This was Absolute the best experience I've had at a UPS store ever! Jarrod Went above and beyond with what I thought was a complicated shipping issue with customer service excellence! Highly recommend this location.”
8:30AM - 7PM
258 Harvard St, Brookline
Mailbox Centers
“New to the area, and this shipping center made a fantastic first impression! The staff is incredibly friendly and efficient – they had my packages ready to ship in minutes. One employee even rushed over to open the door for me when I was carrying a heavy box. I'll definitely be a regular customer!”
“I visited on 4/2 because I needed to empty out my daughter’s storage unit and ship a few things we were keeping back to Miami. The gentleman working there—he might’ve gone by “Mo,” though I’m not certain—was absolutely incredible. His customer service was exceptional. He helped me unpack the suitcases and reassured me not to worry, that he would take care of packing everything himself.
It’s been a long time since I’ve experienced that level of compassion and service—especially at a UPS Store. You could tell he was just a genuinely kind and caring person. The young woman at the front, whose name I didn’t catch, was also warm, helpful, and had a lovely smile. She was about to help me, but he kindly told her, “Don’t worry, I’ll pack it—you can help the next customer.”
Bless them both for turning a stressful situation into a surprisingly wonderful one.”
“Excellent staff and very quick service. My relatives always complain about the pain of shipping items and returning items so I used to avoid both as much as possible. Then I came into this ups for a return earlier this year and I was blown away by how friendly and quick it was. In town FedEx is 20 mins at counter apparently, but this was in and out in under 3 mins for shipping past week. Glad for this option!!”
“I had the pleasure of watching the UPS Staff Member, James, in action this afternoon as he juggled the needs of multiple customers at once. James is a model of professionalism, demonstrates impeccable customer service, is extremely efficient and beyond courteous. He was able to attend to three or four customers at the same time with ease. For my own package drop off, he explained that with my return I could only use one label although the company sent me two bags to use. James quickly solved my issue my reusing a box that another customer did not use and had left behind. He came up with this solution in an instant! It was a delight to watch James in action and a number of customers were commenting on their pleasant interactions with James. Thanks again, James!”
“This is a first rate UPS store - all of the assistants are prompt, knowledgeable, courteous, and extremely capable. It's always reassuring to be dealing with smart, quick, and competent people - the management should be congratulated along with all the employees.”
“We have the very Best,Top Shelf Delivery person named ERIC,he is very professional, kind and goes above the call of duty to carefully deliver packages to customers here on Fenwood Road. This man deserves recognition as a top Employee,We hope the company appreciates him as much as we do! Thank you Eric for your excellent service!”
“Shaundell at this UPS Store saved me SO much hassle and time!
I had a few heavy packages to ship out. I came into the store before they closed. Shawndell patiently but very efficiently helped me to tape those packages, scanned them so I was out of the door much faster than expected. He could have declined because I didn’t bring my own tape and it was close to 6:30, but he helped me nevertheless. Saundell is very professional and an absolute asset for this local UPS store. Five star!
Appreciate your kind help, Shaundell.”
“Very helpful and a great guy running the store. The printer was glitching and took sometime to print 1 page. I was offered the print out of a document for no charge.”
“Love this UPS store!
The service is always fast and friendly, but what really makes my day is the mural with all the neighborhood dogs — absolutely adorable! This place is 10,000% pet friendly. ??”
8AM - 6:30PM
2 Neptune Rd, East Boston
Mailbox Centers
“These folks helped me after an awful start to my day! They helped me box my item for an amazon return and helped me when stuck at printing. Please recognize their hard work and care to help their customers. I live farther away so I won't be back any time soon. Im really grateful for the crew. 10 stars!”
“Tu Do has been amazing!!!! I have had heavy returns from Amazon (four AC units). They were very difficult to carry and pack and Tu Do and his team really made the difference. I will highly recommend this UPS branch purely because of Tu Do! He is professional, kind, knowledgeable, courteous, and just amazing. I was struggling with the products and he even met me outside with a cart to help. Come to this branch!!!!”
8:30AM - 6:30PM
1268 Broadway, Saugus
Mailbox Centers
“Definitely the BEST STORE. Everyone is always friendly and helpful, and the service is always fast. Even if the store is busy, there's no need to worry; they take care of everything and resolve everything in minutes. Congratulations to the entire team.”
“I had one of the best experiences I’ve ever had at a post office. The staff were incredibly friendly and welcoming. Special thanks to Dakare for his outstanding customer service and patience. He went above and beyond to help me. Truly appreciated!”
“After having a less than satisfying experience with UPS support I was told to call the store where my package was originally sent from.... HOLLY YOU ARE TRULY A TREASURE! Holly spent an HOUR after hours helping me in every way possible. She did nothing other than show care, kindness, and support. Holly you have no idea how much all of your effort and caring nature means to me. I hope you are as appreciated as you deserve to be at work. Thank you a million times over for everything.”
“I visited this UPS store on a Friday afternoon to complete some online returns. The associate who assisted me was so friendly and warmhearted, along with fast and efficient. I really appreciated what a positive experience I had — the employee really stood out among the best I’ve met at a UPS store!”
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“Extremely efficient and quick service at this UPS location. I was worried my package was messed up going in because I ran out of packing tape and the box was weird due to it but the guy at the store said “no problem I will get it ready” and did it so quick!!”