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“I went in today on a whim just to see what the process would be like to trade in my iPhone for a newer model and ended up walking out with the newest iPhone and a cheaper phone bill. Ana was so helpful from explaining the trade in promotion to helping set up my new phone to getting me discounts I didn’t even realize were available for me!”
“I have to say my experience going to this verizon store was one of the best I ever had! Elisa made everything so easy and straightforward to switch over all my accounts to verizon. She went above and beyond to help me out! Truly awesome customer service from Elisa”
“Malik is always the most attentive, friendly and thorough advisors at Verizon. It’s always a pleasure getting to work with him, going to this location you know you have nothing to worry about!”
“I made several visits here as I was pondering getting a new phone. The two reps who helped me were Rebel and Jake. Both were smart, calm and at the ready to help. They answered my (many!) questions patiently and offered relevant additional info. Though I had to hold off buying a phone, they remained engaged and kind. Very positive experience.”
“Found my way to Verizon in Bedford today, with a corporate iPhone that decided to deactivate its self. Jen was quick to help me, replaced my SIM card and I was out the door in 20 min. Awesome experience and great atmosphere.”
“I had the most wonderful experience at this location. I was working with King, who was so extremely helpful and personable. At various times throughout my new phone purchase, the store got super busy and King handled what could have been very an overwhelming situation, seamlessly. I have been to other Verizon locations in other areas/states and I can genuinely say that this was the most pleasant experience that I have ever had getting/setting up a new phone. King really seems to be a genuinely wonderful person and is exactly who should be in a customer facing role like this. 10/10 would recommend this location and I will absolutely be returning for any future phone service needs.”
“Chris and Julio provided a phenomenal service as a courtesy even though my phones were purchased online they went out of their way to address my issues. Will be back here for future Verizon needs”
“I'm writing today on behalf of myself and another customer Peter Gould. We recently purchased new phones. And our sales rep was Kapur Kashim from the North Reading Verizon location. We both were so pleased with the customer services we received by this gentlemen. We felt it was important you know that two customers appreciated the knowledge and the kindness Kapur expressed during our current purchases. Satisfied customers. Lesley Mcgrath and Peter Gould”
“I originally tried to shop at the North Billerica store, but they were not open at 10:15am, despite the posted hours of 10-6.
This was actually a blessing in disguise, as I went to the Pinehurst location instead, and it was a great experience!
I was assisted by a very knowledgeable, very helpful young man named Luiz. He was personable, exhibited excellent customer service skills, and worked with me to make sure I got what I was looking for, and that I was satisfied with my purchase.
I will not be returning to the North Billerica location ever again. My home store is now the Pinehurst store, where I know I will be treated with respect, have all my questions answered, and feel like I am welcome. I've already started telling my friends and family members what a fantastic experience this was. Luiz is definitely an asset to your team! His service today should be held as the standard for your staff. Thank you again, Luiz!”
“I have been a loyal Tmobil customer since I bought my first cell phone. Always pleased with the products I have purchased. Today I went in to purchase a new phone & the customer service at this location is EXCEPTIONAL. Katherine ( Katie ) was extremely personable professional & knowledgeable. Impressive 5 star service. I am so happy with the products I purchased by most of all with Katie's customer service ! So kind patient & answered all of my questions / concerns regarding Tmobil products & service. She spent time with me and also let me know about a new product being offered which I immediately purchased. New phone. New tablet and a life long customer of Tmobil who just wants to let you know how much I truly enjoyed shopping there. Kudos to Katie and I thank you so much for the time you spent assuring me of all the information I needed for purchasing a new phone / tablet. Warmest of regards & a sincere THANK YOU.
Marc J. Robson”
“Salah was knowledgeable, courteous, and professional. This was both the shortest and most pleasant visit I have ever had to a verizon store. Thabk you Salah for getting me all set up with my new iPhone!”
“Ledi and Nate solved an issue that 4 hour of customer service couldn't.
Best T mobile store in the greater Boston area.
Hands down.
I highly recommend ? ?”
“This store has always been totally reliable for years.
Thank you Sammy.
Follow up: I returned 1 month later with a problem which Sammy fixed for me in 5 minutes, no waiting, no problem! Love this store! Thank you Sammy!”
“Leisha and Brian were absolutely outstanding. Leisha went above and beyond to help me reactivate a new phone after I had accidentally broke my original one. She was patient, informative, hospitable and helpful beyond expectation. I will definitely be coming back for service at this location for future service. Thank you both for helping! :)”
“I went in with a question about my TV remote which was malfunctioning. As soon as I described what was wrong with it, the customer service rep wasted no time in getting a new one for me. I was very impressed with the efficiency and quality of the service.”
“I went to T mobile on Wednesday Nov 13 2024 at 5 it was a cold afternoon and I met kwame at T mobile and he took his time and services my me and my aunt. I like how he was personable explained all of the plans and talked to my aunt about trying a new plan do you know how hard it is to get Selene over 50 to change their mind. I left there a happy customer I’ll be back thank you”
“I recently went to pick up my internet equipment in-store, and I had a great experience. I met David during the visit, and he was incredibly helpful and friendly. He made sure I had all the information I needed and even took the time to answer my questions. David's customer service was top-notch, and I left the store feeling confident about my new internet plan. Highly recommend this location for in-store pickups!”
“The entire staff at this store is nothing short of amazing! They all were extremely kind, helpful, knowledgeable, patient, and professional. Gardy(the store manager) personally assisted me and two other customers at the same time and I was not bothered by it one bit. He showed the same amount of attention to each of us. Multitasking and active listening are definitely skill sets of his! He addressed all my concerns and he took the time to educate me on other products that could be useful for me as well. What also stood out to me was I didn’t feel pressured or overwhelmed as I did visiting other T-Mobile storefronts; which prompted me to walk right back out. This is by far the best T-Mobile I’ve ever visited!”
“Jonathan is awesome! He is a kind, professional and patient man. He went above and beyond to help me switch back to T-Mobile.
I highly recommend the team at this location! Thanks, Jonathan and Steve!”
“Had a great experience! Roy was super friendly and answered all of my questions while setting up my new phone. He was very helpful, patient, and attentive. Best T-Mobile experience I ever had. Thank you!”
“manny is the best retail manager there he went above and beyond for weeks just to help me out, he never gave up on me. thank you manny much love ????”
“On last visit to T-Mobile, I had multiple problems with the phone which were plaguing me. The expert who looked after me (Danielle), was very efficient and extremely encouraging and handled the problems one by one to fruition. I’m very grateful and appreciative of the excellent service that was accorded me.”
“Noor Alwaz was very knowledgeable, great communication/attitude and helpful. She let me know where I stood with upgrades and was able to get me the deal that suited me and my family best. Would highly recommend.”
“Switched over today because I was in need of a new phone and was able to take advantage of their trade in deal and got a new iPhone 16. Ronny R helped me out he was super fast and quick and he even knew a lot about apple itself and was able to transfer everything without a backup and walked out with my phone fully functional with all my info. I highly recommend Ronny he really knows his stuff well and his multi tasking skills are very impressive I noted that as well”
9AM - 1PM 2 - 5PM
956 Massachusetts Ave, Arlington
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“The RCN technician was extremely polite, friendly and knowledgeable. He did a very quick thorough job and answered questions that I had. Overall a terrific experience with Astound”
“Highly recommend the Xfinity Saugus store because of their amazing employees! Javier assisted me along with John and Angelise. They collaborated and listened to my needs and guided me to the product that most fit my needs. I am highly satisfied with the product as well. In my professional opinion, all three service representatives are "manager material" and I hope their customer service, interpersonal skills and intellect are recognized by Xfinity asap. I'll be checking in from time to time. Thank you!”
“I was looking for a phone charger and I happen to stop into the Verizon. I was reluctant because I feel like a lot of salesman try to off charge me or convince me to buy things I don't want. So I usually be a really upfront and just say I want what I want. My salesman today was Martel. I asked him for a charger wire in a block. Instead of trying to charge me for the most expensive item showed me the item I was looking for I was completely honest with me. It was the first time I had a good experience at Verizon. I would recommend coming to this Verizon location and if you're not happy with your salesman ask for Martel he will treat you right.”
“Very good experience of visiting this store. Jack, provided professional assisted and fix my issues. He switching different techniques to solve the problem. I really appreciated. I am strongly recommended this store.”
“Marco, a manager went above and beyond to fix a billing issue that had been going on for over a month. Talking to reps by phone sent me down many time consuming tear inducing wild goose chases. I learned from this experience, always go in store! The store reps like Marco are excellent! Very professional. Patiently talked to the billing department for 30 minutes to explain what the issue was. The in store experience even interacting with other associates is far superior to Verizon. Many thanks to Marco, the MVP who finally got my issue fixed once and for all so thay I finally have closure. I trust the in store reps but I cannot say the same regarding the phone reps.”
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“Well informed and friendly service. Answered all questions and provided us with the necessary help so we were all set when leaving. Couldn’t have been easier or better. Highly recommend!”