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“John ( long hair) was amazing. Super nice & very understanding. Was patient with me while we figured out my bill. Took the time to show me everything & just made my experience easier. 10/10”
“Tony is an awesome employee and I go back to Verizon just because he's helped me so many times over the past 3 years. The new location looks amazing and easy to access from the road.”
“Just replaced my iPhone 11 with a 17 Pro. Billy provided exceptional service. Very thorough, knowledgeable, friendly, patient, no pressure and professional! Took the time to make sure my new iPhone was completely and properly set up. Thank you!”
“Jasmine G, has amazing customer service and I can't wait to have her help me again. I went into Verizon with a simple question and she ended up helping me out more than ever, I feel like I made a friend and she is fantastic at her job, Thank you Jasmine!!!”
“We were at the Ridge Road location today, and both my boyfriend and I got the best service! The person helping us ended up being the manager of this location, and helped us save lots of money! He helped put on our liquid screen protectors, was filled with good conversation and happily answered all questions!! 10/10 recommend!”
“So PLEASED with working with Tim on helping me switch phones and a deal I could not pass. Tim's customer service overly met my expectations and is highly recommended if you want a phenomenal experience. Thanks Tim for your patience”
“I had my iPhone 15 Pro repaired at Druk Cell Store. They offered the best price, completed the repair quickly, and accepted walk-ins. I didn’t have to wait long at all. Great service! Highly recommend.”
“He is very helpful. Great with everything that he help me with. I'm very happy with all that he helped me with . I'm grateful for his time efforts and his respectful skills”
“I brought my phone in, and to my surprise, I was told it was only a battery issue. They did an amazing job, and it took about an hour! Communication was great! The only thing I would change is for them to have more batteries in stock. My phone was an older model, but not as old as some, and I had to wait 5 days for the battery to show up. They fixed my phone, so that's why I gave them 5 stars! It meant a big deal to me!”
“We really enjoyed being able to work with the gentlemen here. They we're very knowledgeable and polite. Helped us through the process of getting a new phone. It went flawlessly thanks to their advice. We look forward to doing business with them in the future!”
“Ryleigh was extremely knowledgeable, supportive and of great help. Special thanks to team Android and honorable mention to John for being an assist as well. I come here for all my issues and never leave disappointed. Thank you fellas for turning my frown upside down. It's also great when I have my 7 yr old because he can play(there's a literal play area) and watch TV while I'm being assisted. Thank you so much for all you do to make the customer service experience top tier.”
“Cassandra, who works at the Cricket store across from the McDonald's on Clinton Street, is known for her excellent customer service, kind heart, and good nature. Thank you, Cricket, for employing this type of employee.”
“No complaints, was given a $10 discount on overall service. Added up everything once I was back home. The guy is knowledgeable and helpful, I was quickly serviced as well. I got the DREAM, it's been glitching, not sure of the problem, have to take it back if it continues. Yet besides that I'm satisfied. Thumbs up to this location!Update: Took glitchy phone back and without hesitation, was given another phone.”
“They are Amazing ? so, knowledgeable about everything. Anything I need help with they always have the solution or answers. The best thing is.. if there is any other additional information or something else that they can help me with to help me save money or anything like that they let me know! A lot of places don't and he's always smiling ?”
“Thank you Mario, I went to 3 different places to try and get my phone fixed and I knew it was something simple with the processor I was quoted wild prices and some told me they couldn’t help but… Mario went above and beyond to fix the problem I’m talking about full on focused ? even tho I knew it’s something they don’t really fix he ended up getting it fixed for me and helped me add another line for my business practice it my guy
Btw-I offered him a tip he declined that’s what you call great customer service”
“Agent was very helpful, though my issue wasn't resolved and I will sign with a new service simply because the call center rep aren't capable of doing their job.”
“I would like to give a big shout out to Charles H @ the Jefferson Rd location. This individual is extremely friendly, and efficient.
His patience and positive mo-jo assisted me in getting all my data, contacts, msgs etc.. on my new S26 ultra device transferred over. Much appreciated!!!!”
6:00 AM - 2:00 AM
556 Norton St, Rochester
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“Nixa was beyond helpful setting up my new phones. The store closed at 7 and my phone was still being set up by that time and she stayed way after closing to make sure I was all set. I’ve only had good experiences at this location.”
“Wow! Steve, Tre and Gabriel are the best! We went for what should have been a simple transfer of a phone number from one carrier to AT&T, but it turned into almost a two hour situation due to errors on the other carrier’s end. Steve was so persistent and insistent that he get it straightened out for us as we had explained that the phone was for our dad and we needed to have the issue resolved today as both my brother and I live out of town. Steve had to talk to the other cell phone carrier, restart the process on his end about four different times. He could have very easily told us after the first try that there was nothing else he could do and try to upsell us; however, he stuck with it and got it fixed! While Steve was working diligently to get our problem resolved, Tre and Gabriel were very sociable and made the time go by quickly. At the end of our time there, the phone line had been successfully switched to AT&T. Steve even took the extra step of finding the best ringtone that our 83-year-old father would be able to hear! I was so impressed by the professionalism, calm demeanor and his willingness/diligence to solve the problem. I would highly recommend stopping by the Culver Ridge AT&T store and having Steve and his team help you out!”
“They are fast friendly and freaking awesome went back and forth and even was late gettting to them and they still took care of me. And they had the awesome deals on phone casesLove themThe 2 young ladies were amazingHighly recommend you go there for all your cricket servicesAwesome Sauce”
“I worked with Alex Casaccia and had a great experience at the chili store! I received a survey not realizing at first it was about him and answered based on my experience at the Henrietta location I sent 1 instead of a 5 on accident.”
“Kelson was awesome! He helped set up my father's phone and then looked into issues with transferring my number. He was multi-tasking with other customers and never lost patience with anyone, was completely professional. A truly outstanding experience! I'm very glad I came back to Cricket!”
“These people are very professional great attitude, very positive. You can’t go wrong show the love man these people are good people man for real. It’s all good I love these people my dogs for real”
“Employee was very patient explaining phones and plans to me. Listened to what I was interested in and looked to find best deal for me. A little hard to find but I would recommend stopping in if you need new cell phone or upgrading.”
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“Pretty good customer service, they helped me transfer the data from my old phone to new phone and fix a number of other issues I was having. Knowledgeable and respectful”