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“Awesome, kind, and helpful gentleman replaced the Zagg glass I had Verizon install incorrectly a week ago on my new phone. I so appreciated his expertise !! It’s perfect ! Thank You!! Susan”
“My screen protector was shattered. I walked into Wilmington Verizon store where I got my iPhone 17 last year. The store technician walmly received me and promptly replaced the screen protector free of charge.”
“I couldn’t be happier with the service and product I received today. Riccardo was phenomenal. There’s a lot that goes into these services, and Riccardo was patient with me and understood all of the intricacies involved. As far the product goes, I substantially improved the quality of the internet at a much lower price than I was paying.”
“Don was terrific with my Mom!! Don cleaned up all the corrupt apps to get her phone working, which was a huge relief. And he recommended a new plan to save her money each month! I couldn't belive it. We had amazing customer service! Definitely recommend. Will return to switch to Fios.”
“Dylan was amazing. I came in because I was having issues with my S23 Galaxy battery and since I was due for an upgrade, we went for it. He helped transfer all data from the old phone to the new S26 Galaxy. He made sure I got all the discounts and promotions available, including the 'free' tablet. He was great to work with: patient, friendly, knowledgeable, and very good-natured. I'll go back to him in a heartbeat if I ever have any issues in the future. Well done, Dylan, and thank you for all your efforts!”
“Just recently purchased 3 new phones and an Apple Watch from this store and was helped by Cody. I cannot say enough great things about the experience. Cody led us through the entire process and was extremely knowledgeable about any questions I had. Highly recommend going here for your wireless services.”
“Bryan at the Concord store is super helpful and knowledgeable. Definitely recommend this location. We got the Fios internet in a very quick and easy way thanks to Bryan.”
“This place earns my five-star review. The employees/owners are respectful, courteous, transparent, competent, diligent, and prompt. My MacBook was not turning on. I was going to bring it to Apple for diagnostic and possible repair. However, I noticed the waiting list was too long and decided to take my chance with this place. Although this place is also very busy, the people who work there are cordial and go beyond to exceed customers' satisfaction. The owner diagnosed the MacBook, ordered the parts, and beautifully repaired it very promptly as promised, and without the need for me to make several trips there. He also stands behind the repair in case the MacBook breaks again. In fact, he kept me informed by calling me at every step to update me on the status of the repair. I am very happy with the service and will refer my friends and Family to this place.
THAT'S WHAT WE CALLED A GREAT PLACE!”
“I was in the AT&T Store @ the Burlington Mall on Tuesday4-14-26
The person that waited on me was named Mingh & he was fabulous...totally patient & informative. I was in to see about my older phone & find out if I could change from my older provider (T Mobile) & change over to AT&T,...He showed me a newer model to concider... he never pressured me to get the new phone... I took a few minutes to think about the new phone & decided to go with the new phone. He was great, explained everthing I needed to know about the new phone. I'm sure anyone working at the Mall store is great, However I'm so glad I got Mingh...he's the best”
“Luiz at the Verizon store was friendly and extremely knowledgeable of the many products in the store. He helped me with replacing my damaged phone and porting what wasn't damaged onto the new one.”
“Wendy is the absolute best! She stayed late and gave excellent customer service! She really cares about her customers and went above and beyond! A+++ 5 stars! I recommend anyone to come here”
“I recently brought my grandfather to this location to purchase a new phone, and we had an outstanding experience. From the moment we walked in, Dee greeted us and provided exceptional customer service.
Dee took the time to help my grandfather select the right phone and thoughtfully customized the setup to meet his needs, including adjusting the text size and other accessibility features. While the setup understandably took some time, Dee managed the process exceptionally well. They acknowledged and assisted other customers as they arrived, clearly communicated expected wait times, and efficiently helped others in between, all while ensuring we continued to receive attentive, personalized service.
Throughout the entire experience, Dee was professional, patient, knowledgeable, and genuinely committed to providing excellent customer care. Our phone was fully set up and ready to use in a timely manner, and every question was answered.
This was an outstanding customer service experience, and I greatly appreciate Dee's dedication and professionalism. Dee is a rockstar 🪨⭐🤳”
“Paulina was amazing.im a generation behind and she took her time with me NEVER letting me feel dumb even though I did!!!! She is bilingual and a huge asset to your brand!!!!”
“They fixed my iPhone 13 screen and were very quick it only cost 150 which was reasonable for the quality I’m very satisfied also the employee was very helpful and nice definitely recommend going there”
“Rangel is the best! Super helpful, personable and easy to work with. Was able to get me set up on my new phone no problem after my old one stopped working on me. Give him a promotion and a raise!”
“I worked with Eric when I first went in. He was very knowledgeable of the product he was selling. I was informed that my phone would have to be ordered in. This evening during the process of picking up i was helped by Jay. She answered all my questions, was super friendly and very knowledgeable. If I had any questions or reservations I wouldn't hesitate to go back. They're great!”
10AM - 9PM
49 Essex St, Lawrence
Mobile Phones
“Great phone store, very happy! Staff are knowledgeable and helpful, and friendly. I got my Motorola 5g stylus phone there and a tablet! I love that phone, had the 4g Motorola Stylus for about 4 years and time to upgrade. The prices were better than my former phone company which is why I switched. There is a great selection of phones, and their new Revvl 2 tablet.”
“They help you out as much as they can aside dealing with negative customers who probably going through a lot at home they still remain calm and help out as much as they can . 10/10 recommended.”
10AM - 8PM
1235 Bridge St, Lowell
Mobile Phones
“If i could find the survey I would sent a positive one, but since I can't find it, this is the only place I can tell anyone that the people working here always help me out and aren't pitching me anything, they arent up-selling me, they've been helpful the past 5 visits over the years, particularly Jason I believe his name is - who helped me out twice, and the man who helped me with picking headphones today, David. Appreciate you guys being helpful and genuine, not just what people imagine of a typical salesman. These men deserve raises, thats all I'm saying.”
“Incredible experience with Jonathan S. Super helpful, friendly, and patient - given how much help we needed and the troubleshooting required.
Associates like him are the reason we remain T mobile customers!”
“I stopped by the store to have my phone unlocked and had a great experience. I barely had to wait before Michael assisted me. He was polite, professional, and handled everything quickly and efficiently.
My phone was unlocked in no time, and the whole process was smooth. Employees like him really make a difference—I highly recommend asking for Michael if you need help!”
“Sanjay provided excellent customer service and informed me of promotions and plans that best suited my needs. I am absolutely satisfied with this experience. Give this man a raise 🙌🏻”
9AM - 6PM
115 Hampson St Unit #2, Dracut
Mobile Phones
“I've had such a wonderful experience working with the team here. They've made my site not only look and function great, but also SEO optimized and easy to find for clients. I look forward to continue working with them as they help me gain a larger audience and clien base.”
“I want to say I had a great experience at this store. Jonathan was amazing and very helpful and knowledgeable. His staff was also. I’m enjoying my New Apple Phone. I would recommend going there.”
“The new guys here are very helpful. The new management nowadays are very customer service oriented. Surely will be visiting them often. Shan was the guy, he got me a good phone and gave me a speaker for free. The other guys were also helpful, Max and Hamza were also very friendly.”
10AM - 8PM
73 Winthrop Ave, Lawrence
Mobile Phones
“Luis and Jaye were so kind and helpful. They were accommodating during an extremely hard time and only within days of our mother's passing. I was a mess dealing with complex loss and family issues trying to get a phone into my sister's hands that had been out of contact with us for months. I live in WA state and was back east under this emergency circumstance and they tolerated my highs and lows during this challenging time.
Jaye went out of his way to work through the challenges I was having with the cell phones, but most importantly, he showed genuine compassion.
Both Luid and Jaye are an asset to this T-Mobile.”
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“Ask for Erik 305 boston road Billerica
Really fantastic customer service.
People like Erik make consumer confidence real
Thank you Erik”