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2 - 5:30PM 8:30AM - 1PM
3 Batterymarch Park Suite 200, Quincy
Internet Service Providers
“Came in to upgrade two lines. Excellent service from Dimitrius. We also really appreciate his patience because my wife’s data transfer took much longer than expected. Thank you!”
“Keith Mantell at the Verizon store in Weymouth, MA was so patient and helpful today in getting my phone service back up and running. He took the time to walk through everything and made sure the issue was fully resolved. I really appreciate the great customer service!”
“Big shoutout to Ron for helping me upgrade my phone. He has explained to me all my options in detail, and gave me pros and cons based on my personal preference. Highly recommended”
“Great support as we transitioned to Verizon. They found better deal for us the. Our old service, and searched for discounts based on our jobs, employment, etc. we didn’t even have to ask. They were busy, but moved through customers quickly and with care. Very happy with our experience!”
“I had the most wonderful experience at this location. I was working with King, who was so extremely helpful and personable. At various times throughout my new phone purchase, the store got super busy and King handled what could have been very an overwhelming situation, seamlessly. I have been to other Verizon locations in other areas/states and I can genuinely say that this was the most pleasant experience that I have ever had getting/setting up a new phone. King really seems to be a genuinely wonderful person and is exactly who should be in a customer facing role like this. 10/10 would recommend this location and I will absolutely be returning for any future phone service needs.”
“Vuong and Patrick were both terrifically helpful in creating a new plan at a more reasonable price! Vuong was particularly helpful and available on the day all of the equipment was installed. For me, dealing with Xfinity is generally a nightmare! Vuong and Patrick made it entirely bearable.
Thanks to you both!!!”
“Leisha and Brian were absolutely outstanding. Leisha went above and beyond to help me reactivate a new phone after I had accidentally broke my original one. She was patient, informative, hospitable and helpful beyond expectation. I will definitely be coming back for service at this location for future service. Thank you both for helping! :)”
“Went here to trade in my old phone for a new one. Melanie handled my case and made what was normally a dreadful process an ez one thanks to how she worked w/ me and answered all my questions. Great service overall, will probably stick to this store in the future!”
“I'd like to express my heartfelt gratitude to Brother Umair and his team for their exceptional service at the T-Mobile store. They took the time to thoroughly explain the current promotions and deals, making it easy for me to make an informed decision. I'd like to extend a special thank you to Brother Umair, Branch Manager Kelly, Angela, Sameera, and Hector for their outstanding customer service. We're definitely going to be loyal T-Mobile customers from now on! Thank you, guys!”
“The staff of the T-mobile shop in Harvard Square (store 5214) cannot be praised too highly. I visited the store over a period of 3 days (Oct. 16, 17, 18 2025) and was greeted courteously and had my questions answered and problems dealt with. Everyone was very patient (I am not good at technology) and no one tried to sell me a phone that was locked into their network and therefore would not work overseas (Note to Tmobile: you lost a sale there. I needed a new phone and would have bought one from you. As it was, all I did was transfer the chip from the phone I got from you 8 years ago, which was NOT locked into your network, to a new, unlocked phone which I purchased elsewhere.) But my point is not to criticize the company, but rather to praise the workers who are its living face and do a terrific job. I noted that other customers received the same considerate attention that I did. And not all of them were old fogies like me!”
“Robert was such a fantastic help with upgrading my phone. Came in on vacation after my phone would not hold a charge. I got in and out of there fast so I could make it to the hockey game! Highly recommend coming in and requesting Robert for anything you need!”
“Came in with my mom to take on some important reconfigurations of our family's phone plan--as with so many aging parent projects, it was both a mundane and sensitive mission. Carmelot (and his colleagues--they are a good team) was sensitive, patient, through, competent, professional, effective, and friendly. We walked out mission accomplished and grateful. We were there awhile and saw a number of other customers walk out with what they needed.”
“I was assisted by Omar after an unpleasant experience with xfinity virtual assistant. He was knowledgeable, patient, and thorough with his support. I walked away feeling like my concerns were heard, honored, and addressed. Thank you to Omar.”
“So pleasantly surprised about the helpful service - go to this store! I had a problem with a trade-in phone and the corporate t-mobile was not resolving the issue. The store manager Michelle was incredibly helpful, kind, and resolved the issue in a couple of minutes. Incredible customer service!”
“The female staff members in the day time are very pleasant and professional! I enjoy the courtesy and professionalism they use with their customers, ESPECIALLY when dealing with rude and aggressive customers. The store is always clean and inviting. The attitude of staff members makes it an easy choice for my check cashing store needs!”
“Best Verizon store in the area. All the employees go the extra mile, especially Russel, who I mainly dealt with. He was helpful, not pushy, and a super friendly person. Ended up buying 3 new iPhones because of him.”
“Aly and Angel were very helpful when I visited the store to resolve an account data issue. Highly recommend visiting this store with any T-Mobile related inquiries. You will get quality and transparent service. Thank you Team.”
“Great teamwork by James and Mick they explained me the plans and about great promotion that Verizon has going on.
They also advised me about a home check which I think would be very helpful at some point my family is gonna come here and do business with them soon”
“I rarely leave reviews, especially for service providers, since situations can vary case by case. Today, however, was an exceptional experience thanks to Kevin (and his manager) at the store. As an internet customer, I decided to switch my mobile service to Xfinity for both myself and my daughter. The process turned out to be unexpectedly complicated solely due to my previous provider’s policies.
Throughout the entire time, Kevin remained attentive, promptly consulted his manager when needed, kept me informed at every step, and even called the other provider three times to help resolve the issue. Although it took a long time, it would have been impossible without Kevin’s professional guidance.
Kevin’s professionalism—and his manager’s timely support—truly deserves recognition. This will be my go-to location from now on for all my internet and mobile service needs. Kevin changed my skepticism about customer service in this service provider industry.”
“I went into the store to to get some information on their internet plans. I spoke with Jay.
He was very helpful and answered all my questions and I walked out less than 15 minutes later with a cable modem under my arm.
It was great to interact with Jay. He is knowledgeable, friendly, and efficient.”
“I had an old 300 mpbs internet for 40$ and it stopped working so we came and CJ helped us get a student discount and we got 1GB internet for 40$per month in addition peacock prime and a 200$ Giftcard!!!thank u CJ”
“I was here with a friend who had a problem with her service due to an unsolicited change. The on-site personnel were friendly and supportive ultimately solving her problem to her satisfaction.”
“First of all, would like to single out and express appreciation over outstanding customer service, professionalism and excellent problem solving skills of the 25 Brattle street Verizon store manager T.J. Secondly, this standard of setcice should be maintained at other corporate locations where our experience was different.”
“Marlena is the best of the best! She resolved an issue with my phone, and went above and beyond to ensure my new service was up and running. She was kind, patient, and extremely professional. Marlena demonstrates what exemplary customer service should look like. ????????????”
“My wife and I bought new phones, couldn't have been happier with working with Chris. He was patient (we're old), knowledgeable and thorough. Everyone else at the store was pleasant and helpful.”
“Great customer service. They get the job done not half job but they get the whole job done for sure. They are also cheap. If you know how to budget and know all their promotions and prices it's great dealing Xfinity to save. Thank you.”
“We've had less than ideal experiences with xfinity stores before but the last time we went, Raphael Silva was a lifesaver! We walked in shortly before closing to return a modem and originally someone told us they wouldn't be able to do it that night for some reason and we'd have to come back. Raphael was helping someone else, but he took the time to write down our information and we handed over the router so he could deal with it on his own time later. We trusted that it wouldn't just get swept under the rug or something and sure enough, he processed it and took care of it all and we saw our refund shortly after. Thanks Raphael for going above and beyond!”
“Yuki is excellent and professional! Verizon needs to keep her at all cost. Unfortunately, another person at the downtown store was too impatient and bored to care and messed up my order, but Yuki took the time to fix it and I'm very grateful :) 10/10”
“Store was a little messy but employees were very friendly and attentive. Malcolm had my order of a cable box and internet router all ready to go and I was out of there in less than 10 minutes.”
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“We have been with Breezeline (MetroCast previously) for many years. We utilize the service for our expanded cable TV and our internet service. We are very pleased with the service provision overall in regards to reliability, customer service/support and functionality. A five star rating is withheld because of a very few interruptions and the lack of seeking customer input with periodic surveys regarding programming and internet services.”