Cell Phone Stores in Scottsdale, AZ

“Kelly was very PROFESSIONAL, Courteous, and VERY KNOWLEDGEABLE regarding my Verizon internet service & new phone setup! A PLEASURABLE & WORTHWHILE EXPERIENCE with Kelly!”

“I was dealing with a super annoying home internet problem that was going nowhere dealing with customer service on the phone, So I called the store directly and Mattie, the manager, Came to my house personally and fixed it pretty much instantaneously highly recommend going through the store for all your cell and home Internet needs!”

“Alexis was wonderful. I needed a lot of help with new phone. Technical and basic. She did it all easily and efficiently. Very pleasant atmosphere as well. Highly recommend.”

“Richard has been personable, incredible, answered all my questions and is a professional individual I'd bring all my business to & highly recommend! A valued employee!”

“Paul Walker is the reason I chose to stay with Verizon. He spent a great deal of time with me to remedy a mess others created. . He patiently, kindly, readily dove in and corrected billing errors.
He is professional, competent and was more than willing and eager to take on the task of satisfying a customer. He is a lovely gentleman and I would have him in a heartbeat work for my company.
Because of his efforts to correct and satisfy me,
I have switched my internet service and phone service to Verizon.
I highly recommend anyone entertaining the thought of switching services to speak with Paul.
Verizon - please make sure Paul is recognized for his outstanding customer service.”

“I had a major situation and the guys at att. Chris at the store and Daniel the manager was able to help me work out the problem with understanding and swift response. I would totally recommend looking into att for my phone issues”

“Daniel fixed all the issues with Air. He's great to work with. He's trustworthy. He and his manager. Mike, care for my service. They met my expectations without exception. ATT needs to fix some of their processes to make these gentleman's jobs easier.”

“Roberto and savanna were great they were able to connect my watch! And provided me with the best deal on a new iPhone 16! I will be coming back here very soon when I need a new device AMEN ?”

“Probably the best small business in the city. Three times I've had a damaged screen on an iPhone or iPad, and three times they've replaced it in less time than my drive home - and for a lot less than the manufacturer would charge. These guys are the best! Highly recommended.”

“We had an issue with our account and billing. We went to this store for help, as we were unable to access our account online due to the code they supposedly were sending not coming through to my wife's phone. Hannah L was super friendly and helpful and even called customer service to work through the issue. In a day and time where customer service is dead, she was a shining example of what used to be. Thank you again Hannah.”

“When I had a problem with my bill, Vincent provided excellent customer service and patience with my frustration. He explained my bill accurately and thoroughly and went above and beyond to correct the issues with my bill. I highly recommend Vincent when purchasing any new technology or Verizon services! He is very professional and knowledgeable! Thank you for your patience and great customer service!”

“I went to the T-Mobile store on Indian Bend to have a SIM card installed on my IPad. I was having trouble installing it. Eathan was really enthusiastic about helping me. Within two minutes, I had cellular service. He even put my cover on. I also met Rafael and Nick. They were very friendly.

What I liked about this store is that it is staffed with industrious person who are sincerely interested in helping the customer. Although this was a simple process, I feel confident these TMobile employees would help solve any complicated issues a customer might have.”

“You can hate all of the phone providers for their lackluster service, but in this particular location, both the manager and the person who assisted me showed what exceptional customer service was all about. I could not be happier with this visit and I would absolutely recommend that if you were in Scottsdale and you need a cell phone that this location is the best option.”

“Called Gilbert to ask about a sat phone for a long trip to Asia. He had great information and was very knowledgeable about the way these phones work. He was also super responsive and easy to work with.”

“This location has the most pleasant employees. Very easy self checkout. There is always a helpful employee nearby. It is clean and organized We visit at least twice a week”

“It’s not often you give somebody a hug for helping you at a store, my less a store for a wireless service provider. Salvador, from this Verizon location, deserves the biggest hug ever for helping me. He went way over above to make sure I had what I needed even staying hours past closing time to do it. I needed a new line for a business. I was opening the following day and he made sure I had it. I’m so thankful and will always go back to the store for future needs.”

“I usually brace myself for less-than-stellar service, but not this time. I went to Target on my lunch break to purchase a wired headphone and was having a hard time finding it. I asked for help and patiently waited for assistance. KIMBERLY showed up and exceeded my expectations. Despite knowing I was in a hurry, she was incredibly patient and diligently searched the store for the wired headphone that was listed as in stock. She was phenomenal. Target is incredibly fortunate to have Kimberly on their team. Thank you, KIMBERLY!”

“I walked into T Mobile on a fluke today with a complicated iPhone issue, & walked out a new customer! I was greeted by all, & was beyond fortunate to have Regina & then Zeus help resolve this issue. Regina listened to my frustration, grasped the issue immediately, & when she told me she could resolve the problem, I almost fell off the chair!!! I could only thank her for her expertise every 7 minutes. Regina resolved the problem that hours at At&T & Cox were unable to solve, & unfortunately they made the problem even worse for me!
What I liked was Regina’s ability to think outside of the box & focus on the issue in a whole new way. I’m still amazed at her willingness to continue to look at different ways to solve this problem, & then get it fixed!!!! WOW!!! I asked to see her manager Zeus, to let him know what an outstanding professional associate he had, & how thoroughly impressed I was that she could tackle this issue. Zeus explained all about what T Mobile could offer me…& then followed up with Regina on my phone issue, to make sure everything was in working order. What a team!! They both came together to solve this puzzle, I walked in just to see if by chance they could help me~and now, I will be returning as a new customer. I simply cannot say enough about their outstanding customer service and the twelve star experience I had. I would also like to add, that the other associates all approached me to be of service, too. Very kind. Whatta store!!!
Thank you many times over for making my day! I’m truly so grateful for Regina’s time & expertise, and Zeus’ patience in clearly explaining everything I need to know going forward. So incredibly helpful!
What I do know, is that they have me as a new customer. Thank you so much for the unbelievable help & extraordinary customer service!
Sincerely,
Maris Herzog”

“Ana I’m beyond grateful to you and to your amazing work, your patience I admire the most. This company is lucky to have such an awesome person, one more time I want to say thank you for all your hard work.”

“⭐⭐⭐⭐ out of 5 so far

Lonnng KUDOS ALERT ?

I recently visited the T-Mobile store at Fashion Square Mall to switch my business phone line starting from AT&T, to CRICKET WITELESS, and now T-MOBILE. I had the pleasure of working with Colton R. (Mobile Expert) and Brandon T. (Retail Store Manager). Despite a few hiccups along the way, both gentlemen provided excellent customer service, showing patience, professionalism, and genuine empathy throughout the process.

Initially, my adopted mother worked with Colton, who mistakenly thought he couldn’t accommodate what we were trying to do—until he realized she had already spoken with T-Mobile’s customer service and confirmed that adding my line was possibl to her particular account. Once that was cleared up, we moved forward, but there were some activation issues with my phone. My adopted mother’s blood sugar was dropping at the time, plus she had to be dropped off at the museum to meet with a friend of hers, across town in Phoenix, making things even more challenging. That’s when Brandon stepped in to assist, troubleshooting the issue and trying multiple SIM cards. He informed me that it might take about 2 hours to activate, but they would continue working to resolve it.

As a private chauffeur running a small but growing luxury transportation business, having my phone down, especially during Barrett-Jackson weekend and with the Waste Management Open approaching, was a major challenge. I had to put the phone issue on hold, take my adopted mother / client to the Phoenix museum without a working phone and then return to the store later to try again. Talk about going back in time before cell phones. It was actually an interesting experience “Going Back In Time” without that technology to assist with navigation & calling back my client to let them know I arrived. Landmarks are still 1 of the Best form of navigation system…Haha! Now back to the T-Mobile store again. Even though Colton and Brandon were very apologetic and empathetic, they still couldn’t pinpoint the problem that evening.

The next morning, I visited another T-Mobile store on Priest and Elliot in Tempe, where Chris L. discovered the root issue—a serial number problem tied to my late mother’s account, which had not been closed out properly. This resulted in a balance remaining on the account, which was preventing my phone from activating. While this was frustrating, I truly appreciate Brandon and Colton for their efforts and their excellent customer service.

Despite the setbacks, their professionalism and willingness to help stood out. If T-Mobile could offer some form of resolution for the loss of business and downtime, I’d be happy to continue working with them. I don’t expect anything extra for nothing—I just want to acknowledge the great service from Brandon and Colton and hopefully turn this experience into a positive. Looking forward to seeing where this business relationship can go!”

“I've been coming to this location for over 11 years. Without fail, their customer service and support have always been on point. They always help me with my plan and equipment when the time arises to renew or update something - and are super patient with me.

I just spent 3 hours there today, got my plan revised, new phone and everything successfully transferred. If I was tech savvy, I probably could have saved them, and myself, loads of time. However, that is not my jam and truly not fair to the equipment that I mangle.

Each time I've been here, the staff makes a very overwhelming process for me super easy. Can't thank y'all enough!! Plus, you save me money every time. XO”

“Cox customer service over the phone is notoriously hard to get through to the right person so I went to the store when I was in the area.

Brandon was fantastic, understood the issue, gave great customer service, answered all my questions and got the issue solved.”

“It was my first time to this location and I received some of the best customer service by Joshua. He was extremely helpful, friendly & professional. Thanks Joshua !”

“Sam was an absolute awesome person to work with. My wife needed help getting a faulty laptop charged and the data off, he literally sprung to action and got us going knowing it was a time crunch. After the data was secured we bought a new laptop from him and every step of the way it felt like he had our backs. I've been a PC user now for over 15+ years....but I may be back to buy a new MacBook Air because of Sam.”

“I have been shopping in Scottsdale Quarter’s Apple for years since they have opened! I have to commend an extraordinary employee. This is the first time in so many years I’ve had such outstanding incredible customer service. From beginning to end, he was incredible! Patient kind knowledgeable, informative, and we couldn’t have asked for more! Thank you Ron McCormick For truly, the best customer service we have ever received in an Apple Store!!! Apple is very lucky to have you as an employee! Your kindness was second to none, and you should actually be running one of the Apple stores!!!”