Cell Phone Stores in Scottsdale, AZ

“Kelly was very PROFESSIONAL, Courteous, and VERY KNOWLEDGEABLE regarding my Verizon internet service & new phone setup! A PLEASURABLE & WORTHWHILE EXPERIENCE with Kelly!”

“The gentleman was extremely well mannered, understood my particular needs, well versed on the competition, and most importantly, knew the AT&T services & products in detail.
My advice after 60 years in business is: do your best to keep this AT&T representative in your camp!
Jim Weaver (customer)”

“There is a new salesman there, Jacob. If you need A+ service seek him as your service representative. He is courteous, knowledgeable and professional. It took us two days to purchase our new upgrades and spent time explaining everything to us so very patiently. We are both 80 and try to stay up to date on technology but we don’t grasp a lot as quickly as kids. He brought us up to speed on every feature. He is a treasure to this store.”

“Vance at this location was the best!!! He upgraded my new iPhone and transferred everything within minutes!! He was so polite and knowledgeable. Will only be going here now because he was that good!”

“Richard has been personable, incredible, answered all my questions and is a professional individual I'd bring all my business to & highly recommend! A valued employee!”

“Dropped into my local Verizon store and as usual was met with friendly awesome customer service this morning it was Adam who quickly fixed my issue and never have a problem with this store”

“I previously received assistance switching over my service, and the experience was so smooth that I recently switched my father’s service as well. Thanks to Ethan, both processes were handled quickly and efficiently. He is extremely knowledgeable, professional, and genuinely seems to love what he does. We truly appreciate the excellent service!”

“I came in, to look to change our phone plan for a better cost plan, also remove my (deceased) husband name and number , to open an acct in my name, added internet plan to save money. The 55 plus plan works for me saving alot of $. Jeff along with Daisy store manager answered and helped me tremendously.”

“I've been using T-Mobile for over six years.
I recently came back to this shop to replace my cable internet on the 5G Gateway T-Mobile, which has the best prices. I then connected two more iPhones for my grandchildren, all at a better price than other companies.
I'd especially like to comment the work of two technicians, Kaylee and Diego, for their exceptional and unique customer service.
Both of them are very nice and trying to do all the best for the clients. Thank you so much!”

“I usually don’t leave reviews, but I had to mention that Juan as my in-person Verizon rep is young yet extremely mature, patient, and incredibly efficient. He handled my phone upgrade and iCloud backups quickly and smoothly. His team and the overall service were impeccable. I’ve never met phone carrier employees as efficient as these guys. This was the best experience I’ve ever had at any phone carrier services”

“Nate was a very helpful person. He put my screen protector on for me and answered all the questions I had about my replacement device. I hope to work with him in the future.”

“It was a pleasure doing business with Peyton! He was patient, professional, polite and knowledgeable. He helped me find the perfect phone and accessories and got it set up for me in under an hour. He also saved me $$. What I thought might be a long process was an enjoyable experience!”

“We had an issue with our account and billing. We went to this store for help, as we were unable to access our account online due to the code they supposedly were sending not coming through to my wife's phone. Hannah L was super friendly and helpful and even called customer service to work through the issue. In a day and time where customer service is dead, she was a shining example of what used to be. Thank you again Hannah.”

“THIS ILLUSTRATES THAT AT&T IS A GOOD COMPANY. I HAVE THEM BEFORE AND REALLY HAD NO PROBLEMS. BUT THEY’RE VERY GREAT COMPANY BUT WHAT MAKES THEM OVER AND ABOVE IS PEOPLE LIKE MARCOS? I HAVE RETAIL EXPERIENCE AND WATCH HIM. HE’S A QUIET FACILITATOR AND REALLY ADMIRE HIM. I HOPE YOU ELEVATE HIM. IT SHOWS YOU WHAT ONE PERSON CAN DO FOR A WHOLE COMPANY.

This store in particularly should be your go to store and it’s because of the exceptional service and knowledge but most impressively because of Marcos and Daisy. They make an excellent team and know what they’re doing. Myfar best AT&T store that’s out there…..

MARCOS : he deserves a very special combination. He helped me set up an account. He was quietly going about his business and moving about the store. I’ve been helping multiple people, and I noticed that another AT&T store there’s nobody quite like him. I haven’t really had great luck, but my service has been down but he’s gonna help me get it fixed hands-on today and I think he deserves a compliment just for that to be put into his personnel file. He would be a great manager, just like Daisy.

The store is most comfortable and spacious with funnier places to sit down. I will give you more feedback because I have an interaction with Marcos today and I have confidence that he’s going to be able to help me and be more than fair with me. The rest of the details will follow, but I urge potential AT&T customers to go to this store. I repeat this store in particular and probably ask for Marcos or maybe Daisy if he’s not there they are outstanding. . THIS INITIAL REVIEW WAS WRITTEN APPROXIMATELY MARCH 18 AND ALSO THERE’S A GUY THAT I THINK HIS NAME WAS DALE. HE WAS PRETTY NICE TOO AND VERY HELPFUL. IT’S A GOOD STORE!

PLEASE PUT THIS IN HIS PERSONNEL FILE, IF YOU COULD, WERE SOMEBODY YOU MIGHT ACTUALLY READ IT BECAUSE HE WOULD BE GREAT MANAGEMENT MATERIAL IF HE STILL WANTS IT HE IS A VERY QUIET AND EFFICIENT WAY THAT I’VE SEEN SO FAR MORE TO FOLLOW MUCH MORE….

I am all about service oriented. And he has had confidence that he can fix this problem. I’ve had which just do it to circumstances I spend about two weeks working on it myself. I missed an appointment though it’s not all his fault.”

“Well last night my mom came all the way from Kingman to have her phone hooked up and by the time we got to consumer Cellular it was I had to be like 10 till 6 when they close and there was two gentlemen there that were so very helpful one gentleman there named z because his name was confusing and he said just call me very patient with my mother who is getting to that stage in life where she's confused and he said her and her husband's phone up was very graceful about it and they closed the doors and still allowed us to stay until they were finished with my mother being that she was from Kingman z was very patient with my mother explaining the phones and the cost and I was very appreciative of the fact that he handled it within the time I didn't feel like we were being rushed out and if he was an employer buying I would definitely give him a raise the back of gentlemen was quite kind and I would just like to thank you for taking care of my mother even though it was Saturday night and they were two young men that should have been out making their plans I would have been consumer Cellular for being that kind of business it'd be nice if they put a consumer cellular in Kingman but that's beside the point the store was in Scottsdale right off the 101 and I just love the couches in the stitching on the seats that were in there. I know? It was a beautiful clean store”

“Called Gilbert to ask about a sat phone for a long trip to Asia. He had great information and was very knowledgeable about the way these phones work. He was also super responsive and easy to work with.”

“This location has the most pleasant employees. Very easy self checkout. There is always a helpful employee nearby. It is clean and organized We visit at least twice a week”

“Luna Lopez went out of her way to assist me at the Hayden location!! I greatly appreciate it. I’ve been stressed out all day about my bill and together we figured it out! Give her a raise please!! It’s people like her that keeps customers returning!! Thank you so much Luna!!”

“I usually brace myself for less-than-stellar service, but not this time. I went to Target on my lunch break to purchase a wired headphone and was having a hard time finding it. I asked for help and patiently waited for assistance. KIMBERLY showed up and exceeded my expectations. Despite knowing I was in a hurry, she was incredibly patient and diligently searched the store for the wired headphone that was listed as in stock. She was phenomenal. Target is incredibly fortunate to have Kimberly on their team. Thank you, KIMBERLY!”

“I walked into T Mobile on a fluke today with a complicated iPhone issue, & walked out a new customer! I was greeted by all, & was beyond fortunate to have Regina & then Zeus help resolve this issue. Regina listened to my frustration, grasped the issue immediately, & when she told me she could resolve the problem, I almost fell off the chair!!! I could only thank her for her expertise every 7 minutes. Regina resolved the problem that hours at At&T & Cox were unable to solve, & unfortunately they made the problem even worse for me!
What I liked was Regina’s ability to think outside of the box & focus on the issue in a whole new way. I’m still amazed at her willingness to continue to look at different ways to solve this problem, & then get it fixed!!!! WOW!!! I asked to see her manager Zeus, to let him know what an outstanding professional associate he had, & how thoroughly impressed I was that she could tackle this issue. Zeus explained all about what T Mobile could offer me…& then followed up with Regina on my phone issue, to make sure everything was in working order. What a team!! They both came together to solve this puzzle, I walked in just to see if by chance they could help me~and now, I will be returning as a new customer. I simply cannot say enough about their outstanding customer service and the twelve star experience I had. I would also like to add, that the other associates all approached me to be of service, too. Very kind. Whatta store!!!
Thank you many times over for making my day! I’m truly so grateful for Regina’s time & expertise, and Zeus’ patience in clearly explaining everything I need to know going forward. So incredibly helpful!
What I do know, is that they have me as a new customer. Thank you so much for the unbelievable help & extraordinary customer service!
Sincerely,
Maris Herzog”

“Christopher helped my daughter and me out more than I can explain.
I have been having trouble with my iPhone 14 for months.
Alvin also was extremely helpful by applying my protective screen and case for my new number!

I am getting a new number!!”

“Cox customer service over the phone is notoriously hard to get through to the right person so I went to the store when I was in the area.

Brandon was fantastic, understood the issue, gave great customer service, answered all my questions and got the issue solved.”

“I had the pleasure of having a fantastic customer service experience at his T-Mobile location. I worked with Avery. Avery had all the answers and worked quickly to resolve what I came in needing. She also went above and beyond, educating me on things I didn’t know I was missing. Her partner Kaylee was great too. I’ll be back!”

“I purchased an Apple 3 watch for my Grandson and added it to my plan. My sales associate was MATTIE. Mattie did a great job explaining the features and benefits of the watch and the financial impact to my Verizon plan. Great service from a great team at a great company.”

“Sam was an absolute awesome person to work with. My wife needed help getting a faulty laptop charged and the data off, he literally sprung to action and got us going knowing it was a time crunch. After the data was secured we bought a new laptop from him and every step of the way it felt like he had our backs. I've been a PC user now for over 15+ years....but I may be back to buy a new MacBook Air because of Sam.”

“I have been shopping in Scottsdale Quarter’s Apple for years since they have opened! I have to commend an extraordinary employee. This is the first time in so many years I’ve had such outstanding incredible customer service. From beginning to end, he was incredible! Patient kind knowledgeable, informative, and we couldn’t have asked for more! Thank you Ron McCormick For truly, the best customer service we have ever received in an Apple Store!!! Apple is very lucky to have you as an employee! Your kindness was second to none, and you should actually be running one of the Apple stores!!!”